Role Title: Export Finance Client Service Associate

Business: Global Banking Markets

New or Existing Role: Replacement

Grade: GCB5

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious individual to join our team as Export Finance Client Service Associate working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

You will work as part of a team dedicated to performing the role of Facility Agent under syndicated loan facilities, with an initial focus on the Export Finance loan portfolio with Export Credit Agencies providing guarantee or insurance policy.  The jobholder will have prime responsibility for a medium sized portfolio, non-complex portfolio of clients/deals and will support a team of client service managers.  The jobholder will be required to display a strong commitment to maintaining and improving a quality client service proposition.  The jobholder will be required to work with internal teams, both onshore and offshore, to maximise the client experience of dealing with HSBC from mandate through to final repayment. 

You will be required to liaise and build relationship with the different ECA’s involved on the transactions as well.

In this role, you will:

• You will manage a medium sized portfolio of non-complex deals and support a team of client service managers (CSM) on portfolio of client relationships where they relate directly to the syndicated loan deals on which we are appointed as facility agent, with an initial focus on the Export Finance portfolio.
• You will be required to work with internal teams from mandate to ensure that the on boarding and closing of the deal is professionally executed; to help build and develop the relationship with the client, to act as an advocate for the client within HSBC; and to be a point of contact (for both internal and external parties) for escalation of issues, taking ownership of the resolution of performance issues.
• You will be required to display a strong client service work ethic, ensuring that customer requirements are understood; that our requirements and processes are explained; and that they display a commitment to service delivery that demonstrates that the client is at the heart of everything that we do.  Ensure ‘treating customers fairly’ principles are adhered to at all times. 
• You will be required manage their own medium-sized portfolio of deals and to assist CSMs with more complex/time-consuming deals.  This will include the deal closing process (including conditions precedent/subsequent matters); the managing of certain amendments, waivers and consents with internal (including Operations teams) and external parties (including client, lenders and counsel); and acting as a contact point for deal issue escalation.
• You will be expected to display a strong understanding of risk control matters, identifying areas for possible improvement together with providing and implementing solutions.  Awareness of industry developments.
• Providing support for operational queries and issues.

Qualifications

To be successful in the role, you should meet the following requirements:

• Have experience in a comparable role, with a good understanding of the Syndicated Loan Market and ECA backed financing.
• Be client focussed, with a proven record of commitment to excellent customer service.
• Be good communicator, both written and verbally.
• Be able to work in a pressurised environment and manage priorities effectively.
• Demonstrate strong time management and presentation skills.

You’ll achieve more when you join HSBC. 

https://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job Field

 : Operations

Primary Location

 : Europe-United Kingdom-Greater London-London

Schedule

 : Full-time 

 : 

Job Posting

 : 13-Sep-2021, 20:25:42 

Unposting Date

 : Ongoing