Summary

The National Trust looks after special places so people and nature can thrive. We’re looking for an enthusiastic, skilled heritage professional  to join our team on an 18 month fixed term contract basis to inspire and support our fabulous outdoor properties with their experiences and programming.

London & South East is the National Trust’s biggest region with some wonderful coast and countryside. We know how much people love our outdoor places – more than ever since the pandemic. We want to find new ways for everyone to enjoy the rich nature and heritage we look after.

This is a part time opportunity working 22.5 hours per week. We can provide flexibility to help you balance home and work. You’ll be based at one of our regional offices and will travel to properties, but we are open to discussing flexible working arrangements which strike the right balance for you and the Trust.

What it's like to work here

You’ll join a team of internal consultants specialising in experiences, programming, partnerships and marketing & communications. You’ll build great relationships with teams at some of our best-loved places and use your expertise to deliver fantastic experiences and grow support across a wide range of audiences. You’ll be part of an organisation-wide network of visitor experience and cultural heritage specialists.

What you'll be doing

We’re looking for a creative and networked expert to inspire new ideas and approaches. You’ll help us put audiences at the heart of our programmes and develop partnerships to deliver great experiences. .
Your varied role will lead development of the region’s approach to experiencing the outdoors, engaging audiences and growing support for our cause. You’ll also support the delivery of national programmes and local projects. You’ll be a trusted advisor, bringing insight into audiences and creative ideas about how to meet their needs.

You'll inspire local teams to deliver exceptional experiences across a range of unique places including a World Heritage Site, historic homes, outdoor landscapes and industrial heritage sites. You'll support teams to facilitate more diverse and inclusive experiences and develop partnerships to explore innovative ways to use and animate our places. You’ll act as a change-agent enabling properties to define their purpose, deepen understanding and inspire meaningful and emotional connections to our places.

As part of the internal consultancy, you will help ensure we provide the best possible service. You will develop relationships with operational colleagues, partners and stakeholders within and outside the region.

Please also read the full role profile attached.

Who we're looking for

We’re Looking For Someone Who Has

• Significant practical experience of delivering visitor experiences in a relevant sector
• The ability to identify and develop partnerships and funding opportunities with external organisations
• The ability to build and influence an internal network of visitor experience professionals
• The ability to build strong collaborative working relationships within a matrix management structure and multi-site environment
• Proven ability to build on, innovate and develop new approaches and ways of working
• A commitment to inclusive and diverse histories, programming and engagement
• Strong consultancy skills, particularly active listening, communication and stakeholder management
• Experience of commissioning or procuring services externally
• Experience of undertaking, commissioning, interpreting and responding to internal and external research to better meet audience needs
• Experience of evaluating and re-imagining how places are used by, developed with and for people
• Good understanding of the latest innovations in the cultural and natural environment and visitor attraction sector for potential adaptation / use at National Trust places

Please use the application to best demonstrate how you meet the above criteria

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary