Summary

In this visitor facing role, you’ll be part of a large team delivering all aspects of the Children’s Country House experience. You will be part of the Visitor Experience team, responsible for providing an amazing day out for children and families, and you’ll help support the day-to-day running of the visitor operation.

This role includes regular weekend and school holiday working. 

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. 

What it's like to work here

The Children’s Country House at Sudbury will be a brand-new visitor offer for children and families, offering a playful heritage day out. Opening early in 2022, we’re recruiting a team to help us reimagine, reinvent and reinvigorate our programme, our approach and our relationship with visitors. Over the past few years, Sudbury’s family audience has grown substantially, and children are vitally important to our future. We’ve been working alongside children and their families to design a heritage attraction that works for them and makes them feel engaged and empowered. We have the highest standards of conservation and care for our collections and buildings and we carry out this purpose with and for the children who visit us. Our offer is unique, deeply authentic and profoundly impactful as is the team that work here. 

What you'll be doing

You’ll be responsible for making the experience playful and inspiring, putting children first in everything you do. Regularly moving around the property to add fun and enthusiasm to all aspects. Giving great customer service, ensuring everyone gets the most from their day out and encouraging children to engage everywhere. You may be welcoming children and their families on visitor services one day, acting as a schoolteacher in the Victorian school room the next and facilitating play in the saloon the day after. You’ll work alongside staff and volunteers from all departments across the experience.

Please also read the full role profile attached.

Who we're looking for

To deliver this role successfully, you'll need: 

• Fun and playful nature 
• Ability to work well in a team 
• Experience in delivering great customer service in a face-to-face role 
• Flexibility and attention to detail 
• Good interpersonal and communication skills 
• Able to use a till and other electronic equipment

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.