Summary

Would you like to be part of a creative, dynamic, and exciting team who engage with visitors from across the world? We have a unique opportunity to shape and create unique, exciting, and sustainable experiences and partnerships at Giant’s Causeway and Carrick-a-Rede. Are you an inspirer of people, do you have the vision and ability to bring people along? Are you a champion of visitor experience and tapping into the potential of people and place?

What it's like to work here

You’ll be working at both Giant’s Causeway and Carrick-a-Rede: Flanked by the wild North Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant’s Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it.

Connected to the cliffs by a rope bridge across the Atlantic Ocean, Carrick-a-Rede offers fantastic views of Rathlin Island, Scotland and the Causeway Coast. The rope bridge is suspended almost 30m above sea level and was first erected by salmon fishermen over 250 years ago so there are lots of exciting stories to share with our visitors.

This is a key role that can make a real difference to visitor experience and commercial success. It provides a wonderful opportunity to work in a fast-paced environment with a hard-working team who set and achieve ambitious targets

What you'll be doing

As the Experience and Visitor Programming Manager you will be a member of the Property Leadership Team, helping set and deliver the future direction for Giant’s Causeway and Carrick-a-Rede properties. You will be responsible for engaging the visitor prior to visiting the property through our media and marketing and having a clear vision on how we introduce a compelling programme at the property which is both environmentally and commercially sustainable. You’ll also be part of the Duty Manager team ensuring that our places are set up to deliver a seamless experience for our visitors. You will have specific responsibility for joining up the dots of programming, partnership, marketing and volunteering in order to deliver on the portfolio’s spirit of place.

Who we're looking for

We’re looking for someone who:

• Is able to demonstrate a successful track record of delivering audience-led experiences, visitor programming within the cultural, heritage, natural environment or visitor attraction sector in a large, complex and environmentally sensitive property.
• Is able to devise, design and produce a range of visitor programming, experiences and partnerships based on audience research, data and trends.
• Has proven record of success in business development, in particular responding to audience insight to improve and develop an offer, inspiring others with a passion for the outdoors; nature, historic environment, culture, heritage and art
• An understanding of the historic and natural environment, culture and heritage, tourism, and the challenges of managing visitors and conservation, whilst delivering an exceptional visitor experience
• Is able to demonstrate inspiring leadership skills including coaching, team development, motivation, communication and setting direction.
• Has excellent people and influencing skills, enabling strong relationships externally and internally, to be built and maintained.
• Can create a targeted marketing plan and lead on direction of marketing for the property.
• Is able to provide a strong internal and external communications strategy, creating a unifying voice for the property.
• Will be the insights expert for the property, using audience segmentation and analytics to inform marketing decisions.
• Can be a brand ambassador for the property, with a strong design background and creative 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

We do not accept CVs or covering letters for Northern Ireland vacancies.  Please fill out the online application form on the National Trust Jobs website.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.