Position Overview:

The Executive Technology Services Analyst provides Technology consultation, training, and support to senior executives with limited guidance, delivers communications keeping clients informed of latest technologies and capabilities.   Individual contributor with comprehensive knowledge in specific area; ability to execute highly complex or specialized projects.

 
Performs backup support role to the team including but not limited to, Hot line, IT hardware/software issues, tracking cases from beginning through resolution, the ability to serve as a liaison and additional means of contact for IT Management, senior leadership, directors, managers, and associates, with an extreme focus on customer service.

Function Related Activities/Key Responsibilities:

• Able to frequently interact and clearly communicate with all levels of Company leadership both written and verbally.

• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

  Consult with clients to best utilize standard technology for workflow and business process optimization

• Provides client consulting and training on current and new technologies. Create documentation and change management related communications

• Able to properly represent Technology Services in a responsive, patient, and professional manner when clients may be frustrated, confrontational, and up against deadlines.

  Looks for, identifies, and raises awareness of trends to proper engage right support teams.

• Assist with logged Coca-Cola IT related incidents when called upon.

  Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring services to the customer as soon as possible.

• To be a highly motivated team player with the skills and ability to manage changing priorities

Education Requirements:

• 5+ years of IT experience with a strong background in Customer Service and End User Support

• University / bachelor’s Degree is preferred

Related Work Experience:

• Extensive working knowledge of Microsoft 365. (SharePoint, Teams, Outlook, Office, Azure, Intune)

• Working knowledge of Mac, Apple iOS and Android devices required.

• Support knowledge of computers, tablets, and cell phones.

• Customer support experience

• Experience in troubleshooting basic connectivity and hardware issues: integrate the use of laptops and projectors in a videoconference.

Functional Skills:

• Must have excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers as needed

• Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges.

• Prior experience working with C-Level suite.

• Ability to quickly troubleshoot and resolve complex issues in a fast paced environment.

Skills:

Microsoft Azure; Business Reporting; IT Hardware; Enterprise Network; Technology Services; Information Technology (IT) Services; Communication Delivery; Office Tools; Microsoft Office; Communication; Microsoft SharePoint; Users Support; Process Optimization; Microsoft Power BI; Business Process Optimization (BPO); Process Improvements; Training People

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.