Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

Responsibilities include (but are not limited to):     

• Calendar Management- Completes a broad variety of administrative tasks for the leader including managing an extremely active and complex calendar of appointments 
• Provide end-to-end complex domestic and international travel planning, including proactive planning of external partner meetings in tandem with planned business travel to drive schedule efficiencies.   
• Schedules and implements Leadership Rhythm of the Business (ROB) including staff meetings, events and off sites; including meeting logistics, and material preparation 
• Liaises with offices of Microsoft Leaders in India and global stakeholders across multiple time zones for meetings/projects /events
• Helps drive completion of key deliverables and following up on outstanding action items.
• Completing expense reports, maintaining schedules, plans and coordinate team/ office events.
• Submit facilities request, manage alias & new hire onboarding support   
• Space management   
• Manage office hardware and supply needs for the team, including PC refresh and asset management   
• Any adhoc administrative tasks     
• Experience in tracking timelines by working with regional and global stakeholders
• Hands on experience in excel in creating charts and hands on experience in creating power point presentations

Qualifications

Required and Preferred Qualifications should include:     

• 8+years of demonstrated executive, operations, sales/marketing and/or office administrative experience in a fast-paced environment

• Complex calendaring experience

• Experience in supporting a senior leader’s office in a global organization 

• Strong interpersonal, verbal and written communication skills  

• Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines 

• Attention to detail with strong problem-solving and troubleshooting skills   

• Ability to respond with appropriate urgency to situations and requests while maintaining a calm demeanor

• Ability to handle confidential information and demonstrating the highest levels of integrity, discretion and judgement always

• Ability to prioritize and handle multiple assignments while maintaining commitment to deadlines.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.