Responsibilities :

• Maintain and deliver high standard of service levels in customer engagement. 
• Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services. 
• Understand the customer requirements and serve their needs promptly to build customer loyalty. 
• Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
• Assist Mobitel authorized dealers, alternative partners and other stakeholders in business activities.

Requirements :

• Passed the G.C.E. O/L and A/L examinations. 
• Should possesses a diploma in General Management / Marketing. 
• Minimum 2 years’ experience in Customer Care in a Telecom/ Banking industry is required. 
• Excellent communication Skills in English/ Sinhala and Tamil being a mandatory requirement. 
• Must be competent in Microsoft Office Packages. 
• Be able to work in a team environment as well as with all levels of staff in the organization. 
• Excellent presentation, negotiation and communication skills. 
• Sound technical knowledge in handling mobile phones and data devices. 
• Ability to solve problems, as well as to listen, understand the needs/ concern of customers.