This position will pay $18.00 per hour

This role is responsible for providing an exceptional experience for our Guests in a sales associate position. All Guests should feel welcome and have an authentic, personal, and memorable Ethel M Chocolates’ experience in our friendly, engaging retail environment. The primary focus of this role is to convert our guests to purchase our unique product by delivering a personal experience of remarkable taste and discovery, inspiring our consumers to embrace and share their love of chocolate.

Principal Accountabilities:

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS

• Consistently and authentically follows Ethel M sales approach
• Demonstrates pace with a sense of direction and purpose and actively approaches Guests
• Asks open ended questions to determine the Guests needs
• Shares product knowledge including chocolate facts with Guests that relates to the customers needs
• Shows focus items as well as add-ons or additional items
• Conducts product demonstrations as needed
• Thanks Guests and encourages them to return
• Contributes to and is knowledgeable of store sales goals and results
• Is proficient in enhanced areas of the retail shop including the Café, the Demonstration area and the Tasting Room experience.
• Balances serving multiple Guests and completing multiple tasks
• Acts as a positive role model for others by demonstrating passion and enthusiasm

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

• Is knowledgeable of and upholds Ethel M Chocolates’ visual merchandise standards
• Notifies the Manager of any re-stocking or re-merchandising opportunities
• Straightens sales floor by picking up trash or merchandise
• Proactive in sales floor recovery by adhering to standards to enhance the stores appearance
• Consistently adheres to stock processing standards
• Completes open and closing cleaning procedures

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE 

• Compliance to all company policies and procedures including Loss Prevention, Safety/Emergency, and Quality & Food Safety
• Ensures all areas of the store including the sales floor and Backstage are neat, clean, organized, operational and safe
• Ability to use equipment/tools in support of the job function, in a safe and responsible manner
• Follows all food safety guidelines

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

• Trains new associates, as needed.
• Must be on time for work and take breaks in timely manner
• Adheres to all dress code standards
• Ability to represent our brand appropriately and responsibly
• Ability to maintain standards in designated area of responsibility
• Ability to manage time at work effectively and efficiently
• Must be able to contribute to the success of the team in a positive way
• Sense of urgency in handling job responsibilities
• Exemplifies the Five Principles of Mars
• Be an inspiration to others, ethically and professionally
• Ability to develop personal skills and capability through on-going training, as provided by the company
• Supportive of management decisions
• Other duties as assigned by the management team

Mission Critical Competencies

• Approachability
• Customer Focus
• Integrity and Trust

• Drive for Results
• Interpersonal Savvy
• Peer Relationships

Key Functional Retail Knowledge Skills/Knowledge

• Guest Service
• Selling
• Merchandising
• Brand / Product Knowledge
• Store Operations
• Business Acumen
• Personnel Policies and Procedures
  • Demonstrated ability for mathematical skills
  • Ability to lift 30 pounds

Key Experiences

• Retail experience is preferred, not required
• Experience with guests in a service oriented environment

Desired Education

• High school degree

Decision Making Authority and Impact

• Ability to make immediate decisions regarding customer service issues
• Ability to make recommendations to enhance operational and associate needs
• Must be able to work a variety of shifts including evenings, weekends and holidays.

WHAT DO WE OFFER TO YOU?

• Competitive wages 
• Potential monthly bonuses $$$ based on sales goals
• Flexible Schedules
• Referral Bonus
• Ongoing Developmental Programs
• Corporate/ Store Discounts
• Health Incentive Program
• Discounted Backup Dependent Care Program
• Career Opportunities within the store and in Mars Inc (https://jobs.mars.com/)

Disclaimer:
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.​​​​​​​

Note to Search Firms/Agencies:
Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific.  Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.