DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS

• Consistently and authentically follows Ethel M sales approach
• Demonstrates pace with a sense of direction and purpose and actively approaches Guests
• Asks open ended questions to determine the Guests needs
• Shares product knowledge including chocolate facts with Guests that relates to the customers needs
• Shows focus items as well as add-ons or additional items
• Conducts product demonstrations as needed
• Thanks Guests and encourages them to return
• Contributes to and is knowledgeable of store sales goals and results
• Is proficient in enhanced areas of the retail shop including the Café, the Demonstration area and the Tasting Room experience.
• Balances serving multiple Guests and completing multiple tasks
• Acts as a positive role model for others by demonstrating passion and enthusiasm

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

• Is knowledgeable of and upholds Ethel M Chocolates’ visual merchandise standards
• Notifies the Manager of any re-stocking or re-merchandising opportunities
• Straightens sales floor by picking up trash or merchandise
• Proactive in sales floor recovery by adhering to standards to enhance the stores appearance
• Consistently adheres to stock processing standards
• Completes open and closing cleaning procedures

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE 

• Compliance to all company policies and procedures including Loss Prevention, Safety/Emergency, and Quality & Food Safety
• Ensures all areas of the store including the sales floor and Backstage are neat, clean, organized, operational and safe
• Ability to use equipment/tools in support of the job function, in a safe and responsible manner
• Follows all food safety guidelines

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

• Trains new associates, as needed.
• Must be on time for work and take breaks in timely manner
• Adheres to all dress code standards
• Ability to represent our brand appropriately and responsibly
• Ability to maintain standards in designated area of responsibility
• Ability to manage time at work effectively and efficiently
• Must be able to contribute to the success of the team in a positive way
• Sense of urgency in handling job responsibilities
• Exemplifies the Five Principles of Mars
• Be an inspiration to others, ethically and professionally
• Ability to develop personal skills and capability through on-going training, as provided by the company
• Supportive of management decisions
• Other duties as assigned by the management team

Mission Critical Competencies

• Approachability
• Customer Focus
• Integrity and Trust

• Drive for Results
• Interpersonal Savvy
• Peer Relationships

Key Functional Retail Knowledge Skills/Knowledge

• Guest Service
• Selling
• Merchandising
• Brand / Product Knowledge
• Store Operations
• Business Acumen
• Personnel Policies and Procedures
• Demonstrated ability for mathematical skills
• Ability to lift 30 pounds

Key Experiences

• Retail experience is preferred, not required
• Experience with guests in a service oriented environment

Desired Education

• High school degree

Decision Making Authority and Impact

• Ability to make immediate decisions regarding customer service issues
• Ability to make recommendations to enhance operational and associate needs
• Must be able to work a variety of shifts including evenings, weekends and holidays.

WHAT DO WE OFFER TO YOU?

• Competitive wages 
• Potential monthly bonuses $$$ based on sales goals
• Flexible Schedules
• Referral Bonus
• Ongoing Developmental Programs
• Corporate/ Store Discounts
• Health Incentive Program
• Discounted Backup Dependent Care Program
• Career Opportunities within the store and in Mars Inc (https://careers.mars.com/)