Job Description

Overview

We seek someone with a passion for delivering exceptional customer service and a desire to begin a career in footwear to join our Consumer Care Analysis team. You’ll play an important role in shaping our customer experience—from resolving escalated claims to preventing fraud.

We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first.

Responsibilities

We seek people who:

• Expertly handle escalated customer inquiries with a focus on customer retention
• Review orders for fraud and policy abuse and make informed decisions to minimize loss, maximize revenue and mitigate fraud
• Efficiently handle consumer refunds and check approvals by effectively researching consumer issues and providing timely resolution
• Identifying opportunities to increase efficiency and enhance the customer experience through trend analysis
• Deliver strong ethical and reason-based judgment, managing information with integrity
• Credit and Background check required

Qualifications

We seek people with these qualifications:

• High school diploma required; some college preferred
• 2 years call center or order management experience
• Excellent written and verbal communication skills
• Strong analytical, logical reasoning and problem-solving abilities
• Excellent time management skills with ability to take initiative and work in a fast-paced environment
• Intermediate Excel and incident management software experience preferred
• Ability to work flexible schedule (weekends & holidays)

Why join our team?

• Competitive starting salary and annual merit increases
• No overnight shifts!
• Great benefits, including medical coverage starting day one
• Comprehensive on-the-job training
• Discounts on shoes!
• Excellent opportunity to grow your analysis career with our company

But most of all, we seek people who share our values and our ferocity for fit.

People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.

EOE/M/F/Vet/Disabled