Job Responsibility

Key Accountabilities And Decision Ownership• Commercial presales• Help account managers to develop customer base through business solutions• Training account manager• Interfaces with Product• Manage & ensure implementation of customer contract• Validate and ensure technical implementation feasibility at customer premises and devices.• Ensure SLAs and KPIs are met and followed for all service delivery processes (pre-sales, implementation, service management, terminations, etc• Gives input to product management on industry solutions• Promptly and proactively, address customer necessities for Business Solutions generated through direct meetings with customers or through Business Account Executives and duly follow up leads to identify business opportunities.• Determine potential up sell and other revenue streams within an account or industry. Core Competencies, Knowledge And Experience• Have proven experience in dealing with B2B customers and proven leadership management skills• Excellent ability to understand business customers.• Proven sales skills• Very good presentation, analytical &intrapersonal skills• In-depth understanding of IoT and Cloud technologies and high-level knowledge in other information technologies market.• Be fully knowledgeable of company products and services as well as industry developments in order to secure company’s competitive advantage in the market.• Analyse customer demands and present feasible integrated solutions.• Attend training to understand company, market, and industry trends.• Native Albanian language & a very good command of written and spoken English is essentialMust Have Technical / Professional Qualifications• University degree• Have a minimum of 2 years work experience in telecommunications or information technology industries• Good understanding of IoT, Fixed and Cloud technologies and business acumen