Job Summary:

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun.

Hulu’s Engagement and Retention team is seeking an Engagement and Retention Manager who will be an exceptional addition to our team. The right person for this role has excellent time management skills, highly organized and efficient, with strong verbal and written communication skills. If you are someone who is naturally curious, detail oriented, and is a phenomenal self-starter, then this is the role for you!

Responsibilities:

• Collect requirements from Content Programming team members to continuously improve the tools that powers in-app navigation, campaign execution, in order to best serve the needs of viewers and the business.
• Work with Hulu and Disney Streaming Product teams to champion the needs of the Programming team for on-channel tooling solutions.
• Lead on-channel experimentation where you will partner with Product Managers across the organization to conceive of, plan and execute on-channel testing.
• Lead the prioritization of new and improved dashboards for the Content Programming team.
• Support special events and promotion opportunities that require new tech capabilities and ensure timely delivery.
• Communicate progress regularly to Programming team and other relevant stakeholders.
• Aid in the software development lifecycle of new experience features by leading the programming configuration necessary for developer and QA testing.
• Drive content launch and testing strategy for high-profile collaborations.
• Ensure documentation is current, relevant and evolving alongside the tools.

Basic Qualifications:

• 3+ years of experience in marketing technology, marketing operations, or editorial tooling within a consumer tech company, e-commerce, or editorial operation.
• Experience with AB testing design, platforms and analysis.
• Ability to develop strong cross-functional relationships, specifically with Product Managers and also with Data Analysts, and Engineers.
• Experience working with organizational tools like Airtable and Jira.
• Strong organizational skills and ability to manage change and adapt plans accordingly.
• Can independently manage many competing priorities with a low level of oversight .
• Ability to package complex topics for leadership and business stakeholders to facilitate quick decision making.
• Anticipates feedback, corrects in advance and applies it to future decisions and strategy.

This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.