Job Description

Two roles are available: Enforcement Senior Leader AND Deduction Order Team Senior Leader.

This advert provides a summary of the key points of interest. Further detail can be found in the attached Candidate Information Pack.

The Deduction Order Team is responsible for the collection and enforcement of unpaid child maintenance, applying Deduction Order powers as appropriate.

Enforcement is responsible for the collection and enforcement of unpaid child maintenance. Applying all administrative and legal powers as appropriate.

Operations Managers are accountable for creating an environment to support the flexible, efficient and effective delivery of customer services, quality and performance across their teams. They provide senior management leadership and effective use of resource to ensure performance targets and customer objectives are met.

They will drive people engagement across their teams, setting high standards for people leadership throughout the business and personally exemplifying customer focus behaviours.

Provide transformational leadership to the team and beyond inspiring colleagues through difficult situations, transforming performance and building high performing teams.

Responsibilities

Provide visible and effective leadership through taking a personal lead in engaging with and communicating key messages and providing clear direction to implement corporate changes.

Lead, motivate and encourage teams to operate flexibly, continuously improving, seeking feedback, listening and acting on this, setting performance standards and empowering teams to succeed.

Leading and managing a team of HEOs.

Encourage collaborative working between teams and directorates through engagement and collaboration to drive innovation and service improvements.

Contribute to people planning activities ensuring appropriate and effective deployment of people and resources to manage workloads.

Accountable for the management of performance within their team, undertaking regular face-to-face performance reviews with their direct reports, identifying risks to performance achievement and driving forward continuous improvement.

Driving excellent customer service, ensuring service standards fully meet client expectation, challenging and improving processes.

Build and maintain a strong working relationship with external providers/financial institutions.