More about the role

You will be responsible for the provision and maintenance of end user computing e.g. PCs, laptops, scanners, printers, collaboration tools, mobile devices, and any other peripherals used by colleagues.  This includes providing the required hardware/software and ongoing support to  all devices. 

Key Tasks and Responsibilities

End User Computing

• Carrying out the hardware procurement process, set up and installation into the required location

• Working with the customer to ensure that the products delivered are optimised and standardised

• Producing the original installation documentation

• Integrating end user devices into existing solutions

• Creating, maintaining, standardising and optimising the build

• Providing, on-time, the required end user hardware (e.g. PCs, laptops, etc.), delivered to desk which is fully configured e.g. licensing, profiles, user accounts, etc.

• Documenting all end user components and their configuration for support purposes

• Provision of a VIP service for directors (and Heads of as required)

• Providing LANs and local infrastructure, under the supervision of the Networks team

• Supporting the End User Computing Manager in managing suppliers to ensure New Look receives value for money and the service provided meets the SLAs put in place

• Providing an efficient installations, moves and changes service on all devices

• Coordinating with the Retail Implementation team to ensure new stores have the appropriate end user devices