WHAT YOU’LL DO

• Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review.
• Document detailed information related to client/donor interaction and review-related issues.
• Answer phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues.
• Maintain the processes required for compliant medical review, and assist in the resolution of issues related to that process.
• Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review.
• Compile, sort, and verify accuracy of all results in the MRO review process.
• Request documentation from vendors, clinics, or clients as required to complete the review process.
• Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner.
• Other duties as assigned.

EDUCATION AND EXPERIENCE YOU’LL BRING

REQUIRED

• High School degree required
• Four-year degree from an accredited college or university is strongly preferred
• Call center experience strongly preferred
• Equivalent combination of education and experience.

PREFERRED

• Proficiency with Microsoft office (Word, Excel, Outlook).
• Prior drug testing knowledge is preferred.
• Federal DOT drug testing regulation knowledge is preferred.
• Ability to understand and explain general collection, laboratory, and medical review procedures is preferred.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities