MAIN RESPONSIBILITIES:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Assists Office of Ethics & Compliance and Security with investigations related to Employee Relations (ER)issues. 
• Effectively and accurately maintains confidential ER data in both systems and paper files. 
• Ensures professional service is provided at all times in accordance with the ER Service Level Agreement.
• Independently resolves Tier 1 cases and manages Tier 2 with guidance from manager.
• Understands customer’s business and ER requirements.
• Proactively brings forward solutions to address business requirements.
• Meets defined ER service level agreement.
• Implements solutions as directed and executes elements of defined projects.
• When a problem has been identified, seeks help of others to resolve the issue.
• Completes project tasks within time and budget as directed.

REQUIREMENTS:

• Bachelor’s degree required.
• 0-2+ years’ experience within a corporate HR environment
• Excellent written and verbal communication skills required.
• Ability to work confidentially and professionally with all levels of employees.
• Software knowledge a plus: Microsoft Office Programs, especially Excel, Workday (or other system of record experience highly preferred), Salesforce (or other CRM experience highly preferred).
• Bilingual fluency in English and Spanish preferred.

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