What you’ll be doing:

• Lead and manage a team of ER Specialists ensuring accurate, timely and appropriate ER advice is given to senior stakeholders on complex cases
• Senior and ExCo stakeholder management, responding to senior escalations, engaging with senior stakeholders to manage expectations, provide feedback and handle escalated matters sensitively
• Acting as an escalation point to ensure cases are managed appropriately and updates are communicated as necessary to senior stakeholders
• Being a point of contact for ExCo and the CPO for escalated cases
• Monitoring service and advice using the case management tool, ensuring cases are resolved within a timely fashion
• Review and provision of monthly ER Specialist data 
• Analysis of monthly ER Specialist data to identify trends, risks, opportunities and improvement areas
• Contribution to ER related comms and updates as required
• Review and approval of use of legal support via agreed legal panel
• Ensuring lessons learned reviews take place, and associated improvement actions are implemented
• Ongoing CPD and development of ER Specialist team
• Ensure best practice requirements and commercial imperatives are balanced so that ER risk is minimised
• Work collaboratively as member of the ER Hub function to deliver high quality service to customers: regular communication and information exchange required.
• Be aware of the business continuity plan for the part of the business you work in.
• Build relationships with the wider HR team and highlight significant trends in their business areas.
• Participation in key HR ER related projects as appropriate.
• In partnership with P&D, and Knowledge Management Lead, develop ER training programmes and lessons learned sessions, to upskill HR partners and managers on employment legislation, HR policies and process.

What we’re looking for:Proven understanding and application of UK Employment law and ER in a fast paced, commercial environment

• Effective communication and influencing skills at a senior level - able to frame communication in a way that others will respond to, without having the authority to tell people what to do
• Excellent interpersonal skills with the ability to build strong relationships with internal customers
• Well organised, with ability to work to tight deadlines and excellent attention to detail
• Resilience - maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves
• Extensive employee relations experience including dealing with complex cases up to and including ET
• Experience of providing advice on employment relations issues to a range of stakeholders especially senior
• CIPD qualified desirable, or equivalent experience 

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Flexible working opportunities
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform;
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.