The Employee Relations (ER) Coordinator is responsible for the following:

• Review, summarize, and enter accommodations and ER inquiries into the department’s case management system.
• Partner closely with Accommodations Case Advocates and ER Managers to support detailed analysis of accommodation requests or ER inquiries.
• Provide consultation and guidance to employees and leaders on behalf of Accommodations Case Advocates and ER Managers.
• Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders.
• Support Accommodations Case Advocates and ER Managers in identifying themes among cases and inquiries.

• Provide office support to include:
  • In-person engagement with employees visiting the Employee Relations office to report workplace concerns or request an accommodation
  • Receiving, directing and relaying phone calls
  • Managing Outlook Mailbox and answering or directing emails accordingly
  • Organize complex meetings and maintain agendas
  • Assist with maintaining supply inventory and stocking when necessary
  • Coordinate mailing or shipping needs when necessary

Basic Qualifications

• Minimum of 2-years of experience in human resources, hospitality, call center or equivalent relevant experience
• Demonstrated strong verbal, written and listening communication skills
• Strong consulting and client service skills
• Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
• Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross-functional teams.
• Demonstrated problem solving and decision making skills
• Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information
• Ability to effectively leverage resources
• Computer skills - Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)

Preferred Qualifications

• Bilingual language capabilities
• Proven knowledge and understanding of the WDP&R policies and procedures
• Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA).
• Experience working with any the following systems: SAP, SharePoint, Intuit QuickBase, ERMS, HMS, Hummingbird, Performance Connection, Disney Development Connection, Kenexa

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.