Job Purpose
This role is accountable for providing values driven first point of contact case management support for our line managers on individual (Tier 2) employee relations issues in line with our people policies and employment law.
 
Support will primarily be provided to managers via email, over the telephone or through MS Teams. 
 
Key Accountabilities

• Provide values driven first point of contact case management support for our line managers on individual (Tier 2) employee relations issues in line with our people policies and employment law
• Provide end to end support for line managers on individual (Tier 2) employee relations issues and advise on interpretation of HR policy, procedure and best practice to provide timely advice to managers during hearing adjournments
• Deliver values driven support, advice and guidance to our line managers on employee matters (individual cases), resolving issues, looking after our people and protecting TfL from legal and reputational damage
• Provide end to end support for line managers on Employee Relations issues and advise on written correspondence ensuring its legally compliant, in line with TfL's Tone of Voice Principles and can be readily understood by our people
• Provide absence management guidance to line managers, supporting the end-to-end long term absence management process including any queries relating to occupational health referrals in order to minimise the length of absence and to support the return to work process
• Ensure high risk / complex individual Employee Relations cases are handed over to the Employee Relations Partnering team to ensure these cases receive specialist support
• Maintain accurate and up to date records of all actions and documentation relating to cases being managed through to conclusion to enable quality management information

Skills, Knowledge and Experience – all are essential unless otherwise stated

Knowledge

• HR policies, procedures and processes
• Relevant and up-to-date knowledge of current employment law and ACAS best practice

Skills

• Know how to maintain and monitor HR systems to ensure accuracy of data
• Know how to seek and offer, impartial advice
• Know how to maintain and monitor accuracy of case records, making necessary improvements and tracking progress against SLAs
• Know how to deliver against service level agreements and can track performance against SLAs
• Has an awareness of what data is available and where to access it and how to interpret it
• Has an understanding of employee lifecycle and HR policies and procedures for effective use to the business
• Know how to apply, educate and champion performance management tools and approaches
• Communication skills - highly effective written and presentation skills at all levels
• Identify lessons learned and opportunities for continuous improvement

Experience

• HR experience, including a background in employee relations and case management
• Experience of working in a complex, highly unionised environment in a partnership approach with Trade Unions
• Experience of coaching managers on complex cases
• Professionally qualified, e.g. higher level degree or equivalent (desirable)

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and a one page cover letter.
 
Equality and Diversity 
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age or disability status.

On this recruitment campaign, as part of TfL’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and covering letters that could cause discrimination. 

The closing date for applications is Monday 31st January 2022 @ 23:59

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    A 75% discount on National Rail Season Ticket and interest free loan 
•    30 days annual leave plus public and bank holidays 
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel