IMPORTANT - please read the application process at the bottom

Do you love empowering people to do their best work? Are you passionate about Services? Are you interested in creating content and programs to support employees? If so, you could be the dynamic candidate we’re looking for. 

We are looking for a talented and innovation-driven individual to support our Employee Experience team. Services at Apple encompass some of the world’s most innovative software including Apple Music, App Store, Apple Books, Podcasts, Apple TV+, Apple News+ and more. Services reach millions of iPhone, iPad, Apple TV, Apple Watch and Mac customers in over 150 countries Worldwide. The Employee Experience team is focused on the training and onboarding for employees across the Services business. 

If you’re a self-directed, adaptable team player who is able to build positive relationships with key stakeholders to deliver world-class programming and support for our employees, we want to hear from you! 

Role Summary

The Apple Services Development Program is a 12 month entry-level program starting in July 2022. It is competitively salaried, and includes a program to support personal development. There may be other opportunities within Apple at the end of this program, however this cannot be guaranteed.

We have 15 roles in the UK and 24 other roles worldwide including in Paris, Stockholm, Munich, Johannesburg, Moscow, Dubai and further afield! 

You will have a range of responsibilities including significant day-to-day tasks alongside longer project work. 

You will be a vital and impactful member of the team and every single day will be different, rewarding and challenging.

We are looking for passion and potential rather than prior work experience and we will not ask to see your CV.

Key Qualifications

Do you have…

Passion about people and creating a sense of community within Services

An enthusiasm for learning new skills and a natural curiosity to learn from others: the environment here is very collaborative

Understanding of how “big picture” elements will work at a local level. Interpreting global strategy through local implementation then connecting the dots across multiple elements.

Strong organisational skills and the ability to balance priorities from planning to execution

Description

Your responsibilities are likely to grow and change during your time with us. This is a short overview of some of the responsibilities you will help the Employee Experience team with:

- Manage content for our website, tools and email communications. Ensure these materials are meeting the intended goals and KPIs. Conduct regular audits to make sure they are up-to-date.

- Help to implement program plans for our teams that are developed and executed to a high standard.

- Provide program support for key initiatives, working with members of the Employee Experience team. 

- Critically examine experiences of our program participants and marshal support and resources for solutions to improve them. 

- Partner closely with Line of Business, People and Inclusion and Diversity teams on supporting program participants at the local level. 

- Assist with timely communication of key project information. 

- Be a passionate advocate for Apple Content & Services with a strong attention to detail, showing high energy and a positive attitude.

Education & Experience

Candidates from all education backgrounds are encouraged to apply.

Requirements

Able to complete the full program (1 year), starting July 2022.

Must have the right to live and work in the UK.

This role is based in London. We will gladly support relocation from within the UK if needed. 

This is an entry level program with a fixed (competitive) salary.

Additional Requirements

Application Process

We have a 3 stage recruitment process.

Stage 1: complete the questions below and attach to your application

Stage 2: if selected, we will ask you to complete a role specific task for the team you have applied for.

Stage 3: if selected, you will be invited to attend a virtual assessment day in early March.

We will not review your CV, please do not submit it. We have an anonymous application process. Instead of sharing your CV…

Click the ‘Submit CV’ button to attach the answers to the following questions (500 words or less in total) as your application. Please do so without your name or any other personal information included. You can use Word, PDF, Pages etc.

Save the document as: ‘Employee Experience - Apple Services Development Program Application’

1. Why are you interested in this program?

2. Apple has launched a number of new services over the last few years. Which new service do you think has made the most impact and why?

3. Over the last two years, companies have had to adapt their support for employees to a remote working environment. How do you think this will impact the employee experience over time?

4. Our team is global, yet we still work with our local teams in countries all over the World. Why do you think it's important to connect locally with our teams across international markets?

5. How did you hear about this program?

6. Do you have the right to work in the UK for the whole 12 month program?

Important - the deadline for applications is: 5pm UK time Mon 31st Jan 2022

Unfortunately we are unable to provide specific feedback on each application, but we will contact you if you have been selected to move through to the next stage. Good luck!