Digital Workplace Solution Analyst

The Digital Workplace (DWP) team is responsible for designing and implementing a connected digital experience for employees which is easy to navigate and enables collaboration, knowledge sharing, and solving problems.  The team is also responsible for driving adoption of the digital platforms, ensuring that teams and individuals are deriving business value from the toolkit.

The Digital Workplace Solution Analyst will serve as a product and technical expert on our Digital Workplace Team. The Solution Analyst is responsible for working with cross-functional stakeholders to solve problems and suggest solutions leveraging our current landscape of tools. The Solution Analyst will partner collaboratively with many functional teams and Digital Workplace Product Owners to ensure we're offering solutions that improves the employee experience.

Key Responsibilities:

Conduct user research and user testing to validate concepts, designs, or usability; leverage user research to evolve and iterate the UX

Translate creative and functional requirements into user experience design, producing requirements documentation and wireframes as applicable

Translate business objectives into user experience to unlock adoption and usage opportunities

Maintain expertise in digital workplace capabilities and technologies, both internal to TCCC and external trends.

Identify target user groups and carry out interviews or other types of inquiry to help understand user needs

Ensure the creation and implementation of customized experiences for the digital user

Produce design solutions through flow diagrams, graphic designs, storyboards and site maps

Provide guidance on UX research techniques and testing activities to assess user behavior

Innovate on tools and processes

Partner with Digital Workplace Product Owners to define and build product solutions

Leverage communication, analytical, technical and problem-solving skills to help users qualify their needs and identify relevant solutions

Ensure our Employee Digital Experience principles are applied and followed for all solutions

Validate requirements and business needs for cross-functional teams and aligning those requirements to the broader backlog

Prioritize solution requests against an intake model using data-driven decision-making

Specialize in eliciting and validating needs, recommending approaches, and designing solutions to maximize value

Collaborate with team member to ensure quality product and deliverables

Establish, build and maintain strong relationships across the company

Work with users to ensure they are leveraging the tools & capability that best meets their needs

Personal Competencies  

Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.

Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.  

Independent POV:  Knowledge of the external environment in which the Company's business is conducted. Includes ability to offer a broad perspective that extends beyond a particular functional discipline and draw upon knowledge that comes from frequent interaction with different departments, employees and sources and constituencies outside of the Company. 

Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others. 

Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.  

Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company. 

Customer Focus:  Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.

Job Qualifications

Bachelor's degree in a related field

Experience with UX, Systems Design or Development

Expertise in Design Thinking, User-centered Design, and User Research

Proficient with Adobe Creative Suite

Understanding of information architecture and usability design

Experience with agile development and delivery

Experience working with cross-functional teams

Experience prioritizing a backlog

Experience working with 3rd party vendors to deliver results

Proficiency with Microsoft Office Suite, Microsoft Power Platform, Microsoft SharePoint

May have technical knowledge with front-end coding, but not required

Strong relationship building skills with a customer service focus

Collaborative and inclusive mindset

Strong oral, written, and presentation communication skills

Self-starter with a problem-solving mindset and the ability to work with minimal supervision

Skills:

User Centered; User Personas; Design Thinking; Microsoft SharePoint; Microsoft Power Apps; Adobe Creative Cloud; User Interfaces (UI); User Experience (UX)

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.