This role is responsible for developing, managing, and performing digital experiences for Hill’s Pet DTC sites. In partnership with the Digital Commerce Lead, the role will own the segment’s P&L and be responsible for scaling, rapidly growing, and optimizing its digital presence.

NOTE: This job is remote and can sit anywhere within the US.

Principal Duties and Responsibilities

Strategic Planning and Vision

• Provide business leadership into the agile sprint planning prioritization process.
• Articulate the business strategy and guide the product roadmap to improve growth.
• Build business input into requirements to ensure efficiency and quality of implementation for new web experiences.

Innovation & Results

• Responsible for identifying solutions and achieving successful results via our direct to consumer owned properties, focusing on revenue growth and consumer experience design. 
• Communicate clearly and deliver innovative results in a timely, hard-working manner under established deadlines.

e-Commerce Tactical Execution and Merchandising

• Collaborate cross-functionally to keep content updated and merchandised on point with the latest findings and trends.
• Lead on-platform execution of new SKUs, SKU changes, and SKU discontinuations.
• Run promotion strategy in conjunction with finance, accounting, supply chain and I.T. team.
• Launch new digital properties working with Shopify Plus as our ecommerce partner.

Operational Excellence

• Partner with key cross-functional collaborators to ensure projects are launched timely and on-budget.
• Work closely with the Hill’s Customer Service team to ensure that the platform enables them to efficiently deliver outstanding service and partner on service-related end user communication as needed.
• Work closely with the supply chain team to ensure adequate inventory levels and accurate shipping estimates.

Analytics & Insights Generation

• Analyze consumer data to generate insights that will serve the Hill’s business beyond Direct to Consumer platforms, helping to improve our consumer experience.
• Leverage Google Analytics and identify additional analytics opportunities to improve insight generation.

Education/ Experience Requirements

Basic qualifications include: BS/BA with 7+ years of experience in Direct to Consumer strategy/merchandising with e-commerce work experience

Preferred qualifications include: MBA, experience working closely with development teams in an agile methodology and/or experience with enterprise e-Commerce platforms

Expected Areas of Knowledge, Skills and Abilities

• Ability to work successfully across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution
• Experience with Shopify Plus enterprise ecommerce platform
• Able to lead multiple projects, balancing many deliverables and timelines with an understanding of their relative priorities
• Capable of understanding technical complexity and developing clear requirements for developers
• Excellent written and verbal communication skills
• Strong decision-making skills and an understanding of where projects fit into overall Company and category strategies
• Interpersonal savvy; an ability to optimally work with and connect with all levels throughout the organization across various functions and geographies
• Understanding of UX / CX principles
• Experience with Analytics tools (i.e. Google Analytics, Adobe Analytics or similar) and familiarity with common CRM technologies
• Intermediate level (or greater) Excel / Sheets (including comfort with pivot tables & vlookups), Google slides (slide design principles, animations)

Travel Requirements

Expected percentage of travel: Up to 10%