Do you want to join H&M on a journey, changing the way we define and create a seamless customer experience? If you feel that you have a genuine passion for growing businesses and see yourself in a role contributing to added customer value, a strong brand and digital growth, join us and take part in changing the way we work with omni! 

H&M is accelerating its transformation work further to exceed customers’ expectations. We’re building on our passion for the customer, upgrading the overall customer experience and taking it to the next level. We want to offer our customers a seamless omni experience on their own terms – where, when and how they want. This means that we will speed up integrating our channels further and developing our organisation, with the aim to create omni customer experiences like no other

As part of this omni transformation journey, we are recruiting the role of E-Commerce Category lead within our E-commerce department.

On this journey we´re all working together to create the best omni customer offer for our customers and as the E-Commerce Category Lead you will be a key player in making this happen. Together with the rest of the full Omni sales team and the Customer Activation team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.   

• Drive net sales and day-to-day operations of the commercial agenda and merchandising strategy to meet targets in your e-com markets by optimizing internal- and external exposure and pricing
• Knowing your customers, giving the customers what they want and selling our products and total assortment in the best possible way by setting sales goals and execution strategy for your concept in alignment with the regional team
• Assortment, product lifecycle and stock management from an operational and executional sales perspective by managing your concept to achieve stock freshness with appropriate reductions cost and commercial planning
• Collaborating with the regional team to provide them with input regarding your concept and about customer needs and shopping behaviour to locally adapt commercial plan to customer needs

Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for openminded team players that by being curious, innovative, and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.  

Besides your personality we see that:

• You have a University Degree, preferably in Business, Economics or Fashion
• You have 2+ years of E-commerce experience and knowledge within Omni retail and Assortment
• You have strong communication skills and are fluent in English, both written and spoken
• You have strong interest in data
• Previous experience within web analytics as well as Google Analytics is meriting
• You have good skills in MS Office, especially in Excel and analytical tools e.g., Power BI and Google Analytics