Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Duty Manager, Inflight Crew Scheduling is responsible for executing on the strategy for Inflight Crew Scheduling at Alaska Airlines. As a people leader, the Duty Manager leads and establishes priorities for a team of inflight crew schedulers in their day-to-day operation to ensure compliance with Federal Aviation Association (FAA), collective bargaining agreement (CBA), and company policy and processes for all flight attendant assignments and applicable contracts.

Key Duties

• Lead team and establishes priorities for Inflight Crew Scheduling.

• Execute on strategy of Inflight Crew Scheduling focusing on the daily operation with an eye on weekly, monthly, and quarterly scheduling needs and operational factors including, but not limited to, irregular operations, SWAP, emergency response, and service recovery.

• Make decisions regarding daily operations of crew scheduling personnel including staffing, scheduling, and ensuring compliance to Federal Aviation Regulations (FARs), Collective Bargaining Agreements CBAs), Transportation Security Administration (TSA) and department procedures.

• Measure, analyze, and audit key performance metrics division-wide in the areas of safety, on-time performance, employee injuries, and sick leave.

• Act as the Inflight Scheduling subject matter expert within Systems Operations Control (SOC) and serves as primary point of contact for Inflight Leaders, Flight Attendants (FA), Association of Flight Attendants (AFA), and other SOC employees in regards to contractual interpretation, staffing challenges and Inflight Crew Scheduling impacts.

• Partners with the AFA Chair, Scheduling Committee, and Reserve Committee to resolve FA issues and concerns.

• Initiates EFI (Extreme Flight Irregularity), Extended Tarmac Delay, and Global Notification (Medial alert) follow up communications to base leadership, divisional leadership, and affected personnel, and serves as a continuing primary point of contact.

• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.

• Shape culture of team through action, presence, and reinforcement of behaviors.

Job-Specific Experience, Education & Skills

Required

• 5 years of experience in aviation, airline operations, transportation operations, or equivalent experience.

• 2 years of leadership experience.

• Bachelor’s degree, or an additional two years of training/experience in lieu of this degree.

• Ability and willingness to work a flexible schedule to include 8, 10, 12 hour shifts.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• A Bachelor of Arts or Science degree in Business Administration or a related field.

• Experience in the development of policy and procedures.

• Experience partnering with Union groups and Union leadership.

• Experience managing multiple mid-sized projects.

• Demonstrated ability to lead implementation of forward thinking guidelines and procedures across the enterprise.

• Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

• Excellent communication skills (e.g., verbal, written, and listening) and comfortable with public speaking.

• Strong working knowledge of airline/inflight operations with outstanding interpersonal skills and the ability to interface with all levels of Alaska, outside contractors, and regulatory authorities.

• Strong organizational skills, confidence in decision-making, conflict management, and resiliency.

• Ability and willingness to work in a high-pressure environment and be able to handle several projects and tasks simultaneously while delivering results.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

• Competitive total rewards package

• Medical, dental and vision benefits

• 401k match program

• Monthly incentive pay plan

• Annual incentive pay plan

• Generous paid time off

• Travel privileges on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 12/29/2021
Employment Type Full-Time
FLSA Status Exempt
Regular/Temporary Regular
Requisition ID 2021-7039
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify Â® employer, where required by law.