Job Details

Description

Job Summary:

Door Greeters will be responsible for monitoring their assigned entrance to welcome and assist patients, their families, and visitors to Gritman Medical Center.

Qualifications:

Minimum Experience

Customer Service experience, preferred

Required Certifications

MOAB required within two months of hire. On-the-job training.

Essential Functions:

Warmly and attentively greets patients, their families, and visitors, and reviews basic health screening questionnaire with those entering the hospital.

Creates a safe, welcoming environment for visitors and patients by ensuring entrance is free of debris and obstacles

Safeguards Gritman's environment of care by mandating all individuals entering the facility wear a mask, sanitize hands with hand sanitizer, and follows social distancing protocols.

Enforces patient visitor policies and communicates with appropriate departments via cellphone or provided radio

Answers questions and provides patients/visitors instructions to their appropriate destination

Performs related duties as assigned

Organizational Expectations:

Provides a positive and professional representation of the organization.

Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

Maintains hospital standards for a clean and quiet environment.

Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

Participates in ongoing quality improvement activities.

Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.

Complies with organizational and regulatory policies for handling confidential information.

Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in The Gritman Way.

Functional Demands:

Population Served

All genders, race, ethnic, sociopolitical, demographic, marital and sexual preference groups, developmental and physical abilities, religions, and nationalities. May have impairments of any or all body systems and senses.

Physical Requirements

Ongoing need for employee to see and read information, labels, and instructions.

Frequent interactions with patients, patient transport technicians, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.

May be expected to stand or sit in a stationary position for an extended period of time.

Environmental Conditions

May be regularly exposed to the risk of infectious diseases. Contact with patients at the testing site. Subject to varying and unpredictable situations; potentially violent or angry patients and families;

Qualifications

Experience

Preferred

Customer service