Job summary

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability and Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team.

We are currently hiring a Program Manager in our Disability & Leave Services organization to partner in the development of new leave, disability, and accommodation programs and products. Our products and services are designed to support our rapidly growing employee population. Are you passionate about finding data-driven solutions to human problems? Do you find fulfilment in knowing your program helped a co-worker through a difficult life event? Can you find the balance between compliance, innovation, efficiency, and compassion?

As a Program Manager, you will develop new programs and products designed to deliver leave services, improve the employee experience and address program gaps. Where programs or products already exist, you will focus on continuous improvement to identify areas of opportunity for expanded services. By driving out manual tasks, the position will focus on facilitating growth through scalability and sustainability and will keep pace with overall Amazon employee growth. The solutions need to focus on long term timelines while simplifying the customer experience. Success in this role depends on the ability to work in close partnership with internal and external stakeholder groups. Additionally, our department has a rapidly growing global scope, therefore this position will ensure the systems and processes support growth with the proper balance between compliance, innovation, efficiency, and compassion.

Key job responsibilities
§ Develop and maintain project plans, identify resource needs, and manage project schedule; collaborate effectively across teams to agree timelines and deliverables.
§ Develop roll back / contingency plans for cutover for each launch.
§ Develop communication and escalation plan for launch readiness activities.
§ Acts as the main point of escalation for all cutover issues and escalated to leadership as required.
§ Provide status reporting to project leadership and key stakeholders.
§ Monitor services through the multiple phases of Launch up to stabilization, ensuring operational teams are able to maintain service continuity and seamless support each launch.
§ Advise on process or policy aspects of DLS and partner projects

BASIC QUALIFICATIONS

• 3+ years experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience working cross functionally with tech and non-tech teams

• 3+ years experience in program or project management

• Bachelor's Degree

• Experience defining program requirements and using data and metrics to determine improvements

• 3+ years experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• Graduate degree or MBA
• Experience applying Lean and/or Six Sigma techniques in a transactional work environment
• Experience with HRIS systems, such as HCM/ERP suites, time and attendance systems, payroll systems, etc.
• Proven expertise in business reengineering / transformation using lean and six sigma methodologies
• Experience with Salesforce and Kronos a plus
• Experience working in an organization with highly varied employee types (e.g., highly compensated knowledge workers, heavily manual labour, hourly customer service representatives)
• Experience working in an organization with a global span
• Experience with HR processes and programs (leave of absence or accommodations)
• Ability to translate customer pain points and leadership goals into program requirements
• Excellent written and verbal communication, interpersonal skills; high quality document and report preparation
• Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
• Strong business and HR acumen, including strong problem solving skills, critical and strategic thinking, and self-initiative
• Ability to independently analyze data from multiple sources, reconcile conflicting information, and present conclusions in a narrative format
• Ability to collaborate across different teams, manage conflict in a positive, flexible way, and reach consensus in a highly differentiated group
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
• Ability to diagnose problems, identify root causes, develop and drive appropriate solutions
• Ability to collaborate across different teams, manage conflict in a positive, flexible way, and reach consensus in a highly differentiated group
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
• Ability to diagnose problems, identify root causes, develop and drive appropriate solutions