The Divisional Quality Analyst is responsible for the troubleshooting and administration of the Quality Management System Requirements Under ISO 9001:2015 as listed below. The Divisional Quality Analyst is responsible for maintaining the databases related to document control, training, and corrective actions held with the electronic QSI and the QSI replacement system. We will be replacing our doc control and training system (QSI) and this role will play a key role that will support that transition at the sites. This role is the primary back-up resource for Quality Analyst’s at all LGM-NA sites and Division. The Divisional Quality Analyst will provide on-site support to our manufacturing sites as needed and will maintain the databases held within the QSI & replacement system and work with all sites to ensure correct and on time completion of work concerning document control, training, and corrective actions for LGM-NA sites. The Divisional Quality Analyst will be a lead auditor as part of our internal audit process and also support sites with on-site external audit support. Will report to the Divisional Sr. Quality Engineer that manages our overall doc control, training, audit and corrective action processes.

Primary Job Duties and Responsibilities:

Essential functions of this position include but are not limited to the following:

• Responsible for the maintenance, updating and control of the document control database in QSI and replacement systems. Responsible for providing access and training to users in the document control database. Responsible for updating document authors and managers as positions change. Responsible for document revisions, creations, reviews, retention and distribution control under the divisional Paper distribution record process. Responsible for tracking and trending on time document review completion.

• Responsible for the maintenance and updating of the training database including creation of training profiles, editing and creating training job titles, required document training, archiving and retention of training files. Responsible for tracking and trending on time training completion. Responsible for providing group or onsite training when required including initial quality onboarding of core ISO training.  

• Responsible for the maintenance, updating and control of the corrective actions database. Responsible for providing access and training to site users in the CAR database. Responsible for routing CARs assigned to the sites to the appropriate reviewer and tracking for thorough and ontime completion of CARs and CALs.

• Responsible for basic troubleshooting and communication of any higher level QSI system issues to the Divisional Quality Analyst and or IT for resolution. 

• Responsible for the transfer of QSI system knowledge to the site users.  

• Participate in special projects/functions including; site document reviews and QSI replacement project and other divisional projects.

• The DQA will also support all initiatives and goals established by the divisional quality leadership team.

• Travel: Up to 50% travel - ISO audits, QSI system replacement and on-site support to various manufacturing sites in USA

Qualifications

• Bachelor Degree in science or QMS, or 4-years of verifiable work experience in a regulated quality environment preferred.

• In lieu of a degree, must have 4+ years verifiable work experience in ISO or quality related environments.

• 3+ years experience working in ISO document control. 

• Basic knowledge and understanding of ISO 9001:2015.

• Prior knowledge in document control workflows and quality training requirements.

• Experience developing training materials and leading training.

• Ability to track, trend and monitor the completion of actions on time from multiple groups and sites. 

• Regard safety as a core value; must serve as a role model for other employees and encourage adherence to safety practices, policies and procedures.

• Able to actively contribute in a team based environment, encourage open communication and positive interaction with peers and management to effectively reach a common goal.

• Have a strong service and quality focus, be able to address issues effectively when problems arise, and take the initiative to understand the root cause then communicate/educate the team in a timely manner.

• Demonstrate proficiency in essential tasks of the job and a willingness to learn and share knowledge; must take initiative to cross-train and sustain acquired skills.

• Demonstrated record of flexibility and dependability in order to support production and customer focus.

• Strong detail orientation and be able to follow written and oral instructions.

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Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact 440.534.6080 or jacqueline.williams@averydennison.com to discuss reasonable accommodations.