The Mastering Distribution Ops Associate must be technically knowledgeable and effective in gathering and understanding of business requirements, technical specifications, schedules and workflows. The Mastering Distribution Ops Associate coordinates with the post production teams and third-party vendors to ensure timely, accurate, and efficient delivery; and “owns” the customer relationship between internal clients/stakeholders. In addition, the Mastering Distribution Ops Associate is a hospitality specialist who delivers excellent customer service by interacting comfortably with creative and executive team members. He/she must possess flexibility and creativity and be willing to assume challenges and increased responsibility, including handling routine matters in Manager’s absence as well as keeping an eye out for ways to improve workflows/increase efficiency, etc.

• Project Management:  Coordinate the day-to-day delivery priorities while also forecasting the optimal approach to maximize resources. Additional tasks include:
  • Scheduling, status updates, reports, managing metrics, resolving issues, system status updates, billing, facilitate meetings and manage tracking and communication of assigned show schedule(s) and mastering progress across stakeholder groups.
  • Assist in assigning day-to-day priorities of third-party vendors and assist them to ensure they are set up for success while performing their work.
• Client Services and partner management:  The building and fostering of relationships with our customers and partners – being a friendly and helpful person who is happy to serve our clients and facilitate smooth deliveries with our partners.
  • Support management, partners and customers in understanding their Mastering Schedule needs and liaises with other departments and partners (i.e. Localization, Servicing, Global Content Ops, Studios, Total Quality Management, etc.) to ensure proper coordination and communication across teams.
  • Maintain daily communication regarding the status of the work. Due to the nature of production and postproduction, there is the need to proactively communicate how changing schedules impact work and timelines.  Data entry must be entered in a timely manner.
• Process Improvement & Innovation:  Identify opportunities to improve existing workflows/systems and understand new technologies that we can leverage to be the most effective, innovative, and secure facility in the industry.
• Work Order Creation:  The APM creates work orders and is responsible for accurate billing of services offered. He/she works together with clients to ensure that the proper time and facility rates are billed.

• Must be capable of solving a range of straightforward problems and analyzing possible solutions using standard procedures, while receiving a moderate level of guidance and direction.
• Must have an understanding of technical elements, creation, repairs, localization, updating & tracking of work orders & purchase orders, coordination of distribution logistics, use of technical materials library, and knowledge of the range of formats used within the organization.
• Must understand specific business processes and how those processes support the delivery of goods and services for mastering operations and business segment; Prior experience in a planning or scheduling function in either or all of a creative environment, manufacturing environment, or product development environment.
• Guarantee timely, high-quality execution across the supply chain and assists in creating detailed project plans to ensure deadlines are met and handoffs are successful. Create and maintain documentation including project plans, templates, and post-mortems.
• Must effectively solve problems and roadblocks as they occur while escalating when necessary.
• This position interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities. Must be able to distill information accurately and convey it (verbally and/or written) to business partners and stakeholders. This role serves as key contact with project team members to help resolve project resource conflicts. Communicate both detailed and high-level progress to stakeholders.
• The role will perform extensive vendor & asset management and conduct research across all inventories, systems, and tools used for mastering operations.
• 2+ years of progressively complex related experience in the digital distribution space.

Responsibilities and Duties of the Role (percentages should add to 100%)

Summarize job responsibilities, core deliverables and major duties. What is required for the position to exist?  

-Focus on major areas of work, typically 20% or more of role

% of Time

Vendor & Asset Management and Research

30%

Managing order & project

Managing vendor & supplier performance metrics

Managing client relationship

Required Education, Experience/Skills/Training:

• Education: College Degree Preferred (field of study Media, Cinema, Post Production, etc. preferred)

Minimum:

Preferred requirements include:

• Understanding of the motion picture post production process and technical delivery requirements.
• Understanding of Mastering, asset prep, prequal, and QC.
• The ability to learn and grasp new workflow concepts in the context of the industry’s changing requirements. 
• Proficient in Google suite, Microsoft Office suite, Smart Sheet
• General knowledge of industry leading non-linear editing systems (Avid, Premiere) and Mastering tools (DVS Clipster, Colofront Transkoder, Resolve) preferred, but not required.