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Disputes Case Manager
Disputes Case Manager
Job Overview
London, England
Full Time Job
94254
1 year ago
Zara Davies
238
Job Description
Job Description
If a DWP customer disagrees with a decision about benefits, tax credits or child maintenance they can ask for the decision to be looked at again - this is called mandatory reconsideration. Disputes Resolution Service (DRS) provides the service that allows our customers to challenge a benefit decision (mandatory reconsideration) or submit an appeal against a benefit decision.
In DRS we work with our customers to understand their individual circumstances, collate and interpret evidence and make decisions that have real life impact. Some of our customers are extremely vulnerable, where a decision on a benefit entitlement can enable a person and their family to participate fully in society.
Job ID: 94254
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