You Will:

• Demonstrate excellent service skills through in-person, phone, and email conversations when supporting members and guests with a range of inquiries and requests
• Safeguard a guest or member's private information when working with their account
• Greet and extend guest service support when working at any site location in person or over the phone
• Empowered to creatively provide solution and recovery support for members, guests, and cast members
• Support the check-in and operational flow of sales locations and special events
• Have knowledge of our theme parks and resort offerings to assist with recommendations
• Offer accurate directions for a theme park or resort activities and the surrounding area
• Help with a high volume of member account inquiries, including scheduling of member visits and events
• Provide set-up assistance with Member's mobile cards ranging from low to high levels of technical difficulty
• Maintain show readiness of all site locations, including back-of-house areas
• Manage and assign task delegations to a Guide's inbox
• Assist all team members with entering interactions into our management system
• Manage the daily sales guide line-up with a focus to all interactions for accuracy & tracking purposes
• Open and close all interactions concluded from onsite locations, model rooms, or events
• Ensure that all team members follow the established company guidelines for accuracy with each guest or member interaction
• Create reports for site managers to analyze marketing activities, sales production, and revenue stream
• Assist site managers with special project works, including events, welcome calls and team schedules.
• Organize the inventory of collateral and office supplies
• Recommend improvements to increase sales performance
• Network with different lines of business to improve performance and work efficiency for our operation
• Maintain a working knowledge of emergency procedures within our theme parks and resort areas

You Have:

• High School diploma or equivalent
• Proficiency in Microsoft applications (Microsoft Word, Excel, PowerPoint.)
• Outstanding interpersonal skills – enjoys working with people and displays a friendly & outgoing personality
• Polite & professional mannerism with proactive attributes – enthusiasm and excellent guest service skills
• Able to lift, carry and move items that are 10-25 pounds
• Always walk and stand up to 8 hours per day
• Time management skills
• 1+ years experience in a business work environment