As a Disney Planning Center Specialists you will create magic for our Guests by helping them plan their perfect visit to our Walt Disney World Resort theme parks. The Disney Planning Center Specialist position is a Guest-facing, front of house, hourly role, with the potential for an incentive. You will be based at a non-Disney resort location, or at the Disney Ticket Center at Disney Springs. Disney Planning Center Specialists will sell Guests the theme park ticket that best fits their needs. As a Disney Planning Center Specialist you will educate Guests on how to use My Disney Experience and related components. The Disney Planning Center Specialist may also support Guests before their arrival by phone or email.

The hourly pay for this position is $16.50/hour

Responsibilities

• Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
• Engage with Guests by addressing needs, answering questions, giving directions and other information
• Meet required departmental metric expectations including productivity goals
• Prolonged standing and walking in multiple areas of the resort
• Passion and knowledge of Disney Product
• Flexible with work schedule, including overtime, weekends and holidays
• Complete all required Company trainings and compliance courses as assigned
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required
• Cast members may be required to handle cleaning chemicals and supplies

Basic Qualifications

• Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
• Sales and closing skills and the ability to overcome objections
• Navigate between multiple and concurrent computer applications
• Communicate with Guest and Cast Member in-person, on the phone and through email
• Disney Central Cast members: No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months, and no more than one reprimand within the last six
• One (1) year of experience at Walt Disney World in a Guest facing role
• Cash handling experience
• Bilingual
• Presenteeism in the last six months, and no more than one reprimand within the last six

Preferred Qualifications

• One (1) year of experience at Walt Disney World in a Guest facing role
• Cash handling experience
• Bilingual
• Knowledge of:
  • ATS
  • SnAPP
  • Guest Service Suite (GSS)
  • My Disney Experience
  • A la Carte
  • Zendesk
  • Sharepoint

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, World Casting Hourly Jobs WDW Hourly

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.