Imagine being part of a Call Center team that brings magical vacation to life. By sharing Disney product and service knowledge, our cast members plan extraordinary experiences for our guests. We are looking for candidates with reservation experience in a detail and service-oriented environment who are passionate about exceeding guest expectations through strong guest services and skills.

The Walt Disney World Resort invites you to be our Guest and explore Resort Sales Associate and Sales & Solutions Specialist role opportunities at our upcoming Job Fair onThursday, February 24, 2022from 8:00 AM - 2:00 PM. Come meet our Recruitment Team and our talented Hiring Leaders to learn more about our dynamic teams that provide unparalleled Guest Service experiences!

This event is open to the public and will focus on finding talent for ourDisney Central Resort Sales Associate and Sales & Solutions Specialist roles. Qualified candidates will have the opportunity to apply and interview on site. Some candidates may even be hired on-the-spot!

Don’t miss this unique opportunity to learn more about what it’s like to make unforgettable memories for our Guests! Candidates are encouraged to apply online prior to the event, however computers will be available at the event to complete applications. Be sure to bring a copy of your resume!

Full Time requires full availability, seven (7) days per week, including nights, weekends, and holidays.

Resort Sales Associate role is an hourly position with an incentive program based on sales performance with a starting rate of $15.75 an hour.


Sales & Solutions Specialist is an hourly position with a starting rate of $16.95 an hour.


With our Disney Aspire program, eligible hourly Cast Members receive 100% of tuition paid upfront for partner institutions!

Event Details

When: Thursday, February 24, 2022 from 8:00 AM – 8:00 PM
Where: Disney Central-Tampa
14014 Fieldside Place
Tampa, FL 33637

• To reduce wait time, it is strongly encouraged that you apply in advance
• We encourage you to bring your updated resume to the interview
• Process may take up to three hours to complete

Please note: If you are not able to attend our in-person job fair, no worries! Please click on the link below to apply for the role in your area of interest and attend a virtual interview offered 5 days a week!

Full Time Tampa Resort Sales Associate,if you are interested, please complete an application by clicking the link here

Full Time Tampa Sales & Solutions Specialist,if you are interested, please complete an application by clicking the link here

*Face coverings are required in all indoor locations at Walt Disney World Resort, regardless of vaccination status

*If on the day of the job fair you feel sick or have any symptoms of COVID-19, we ask that you stay at home and call us at 844-559-2278, Monday – Friday, 9:00 AM – 5:00 PM EST to reschedule your interview.

New Hire Incentive $1500 – Full Time Resort Sales Associate and Sales & Solutions Specialist

$1500 Hiring Bonus (First payment after 90 days = $500 and Second payment after 150 days = $1000.)

To be eligible for the sign-on bonus, cast members must be in the position continuously for at least 90 days after hire and be employed by The Walt Disney Company at time of payment. A cast member is hired after the successful completion of Disney Traditions or one full day of employment. To be eligible for an incentive bonus after 150 days, cast members must remain employed in the position continuously for at least 150 days and be employed by The Walt Disney Company at the time of payment. Payments will be made approximately two weeks after the 90 and 150-day milestones, respectively. Bonus payments are subject to applicable taxes and other legal withholding. Disputes concerning eligibility to a bonus payment shall be resolved by Walt Disney World Recruitment in its sole and absolute discretion. The incentives offered herein are subject to change at any time, with or without notice. Cast Members hired prior to January 2, 2022 or after July 2, 2022 will not be eligible for this incentive award.

Responsibilities

Tampa Resort Sales Associate Responsibilities

• Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Engage with Guest needs by answering questions, giving directions and providing other information about the theme park or surrounding areas
• Build and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
• Meet required departmental metric expectations including productivity goals
• Creativity find solutions to Guests' request to enhance their vacation experience
• Maintain discretion and Guest confidentiality
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including overtime, weekends and holidays
• Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required

Tampa Sales & Solutions Responsibilities

• Assist guest with managing their accounts
• Navigate between multiple and concurrent computer applications to include phone, chat and email.
• Provide Guest Service when problems arise and help find solutions
• Meet required departmental metric expectations including productivity goals
• Adaptability to the fluctuating needs of our operations
• Assist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this process
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including overtime, weekends and holidays
• Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required
• Complete all required company training and compliance courses

Basic Qualifications

Tampa Resort Sales Associate Basic Qualifications

• One (1) year of Sales and Service experience in a high volume environment
• Written, verbal and interpersonal communications skills
• Adaptability to the fluctuating needs of our operations
• Computer proficiency within a Microsoft Windows environment
• Capacity to manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
• Navigate between multiple and concurrent computer applications
• Ability to use sound judgment and decision making
• Passion & knowledge of Disney Products
• Bilingual

Tampa Sales & Solutions Basic Qualifications

• Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
• Sound judgment and decision making
• Computer proficiency within a Microsoft Windows environment
• Written, verbal and interpersonal communications skills Grammar Fluency and professional email etiquette
• Passion and knowledge of Disney products
• Navigate between multiple and concurrent computer applications
• Sales and Service Experience in a service-oriented or contact center environment

Preferred Qualifications

Tampa Sales & Solutions Preferred Qualifications

• Strong sales and closing skills and the ability to overcome objections
• Bilingual

Tampa Resort Sales Associate Preferred Qualifications

• Three (3) years of Travel Agency experience
• Sales and closing skills and the ability to overcome objections

Additional Information:

KEYWORD: jobfair, WDWCasting, WDW Casting, Reservations, CallCenter

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business segment we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.