Job Description:

The Role

The Director, UX Design is a core member of the Digital Acceleration or startup team, playing a key role in the strategy and development of new products through user research insights, wireframes, prototypes, and customer advocacy. An ideal candidate will be happy getting their hands dirty and doing the work necessary to bring new products to market.

As part of a tight-knit team of innovative practitioners, the Senior UX Designer is obsessed with understanding the needs of our customers and has the skills to effectively collaborate with key partners to test new ideas and challenge old ones. The ideal candidate is an effective communicator that loves what they do and brings a creative, dynamic, collaborative spirit to the office every day. With a strong attention to detail and a passion for advocating for the needs of the customer, they are highly adaptive, willing to take on outstanding challenges, wear multiple hats, and have the confidence to take risks and “fail fast” in a budding new space.

The Expertise and Skills You Bring

BA/BS degree in graphic design, communication design, human-computer interaction, or a related field, or equivalent practical experience

Experience participating in the full product development lifecycle of web, mobile, and/or software applications

8-10 years’ work experience as a user experience designer, interaction designer or similar role in a related field, with some of that time spent leading teams of UX and UI designers and content strategists

Ability to understand customer needs, motivations, and behaviors and translate them into concepts and prototypes to elicit direct feedback

Ability to prioritize efforts to deliver maximum consumer value and support key business KPI’s; assist with smart trade-offs and sequencing of roadmap

Experience crafting design artifacts such as (but not limited to), wireframes, user flows, user journey maps, interactive prototypes, and pixel-perfect design comps

Deep experience using style guides and component/pattern libraries

Practical experience facilitating customer and user sessions, contextual research, and usability tests

Proven expertise with Sketch, InVision/Figma/UXPin, or equivalent design and prototyping software combinations

Proficient user research skills (user interviews, usability testing, recruiting, synthesis & analysis)

Fine-tuned presentation and listening skills, ability to communicate user needs and design rationale to key partners outside of the design team (such as business, legal, technology teams)

Ability to manage your own time by appropriately prioritizing design and research tasks while working within deadlines

An intellectual curiosity and hunger for continuous learning in the industry

Experience in Agile, Design Thinking, Lean UX or Lean Start-up methods

You demonstrate a clear and compelling design sense grounded in compassion and thoughtfulness

You demonstrate to others ‘how’ and ‘why’ design decisions are made

You have a powerful impulse to improve existing designs, invent new experiences, and perform better than our competition

A sense of humor, comfort with ambiguity, and ability to pivot as journey’s progress from ideas to products

Bringing business ideas to life, through sketching, wireframing, prototyping, designing, testing, and shipping products

Helping your team deliver valuable experiences to our customers

Facilitating and inspiring idea generation techniques

Sharing your expert knowledge with a design team that wants to develop their skills to be the best in the industry

The Team

At Fidelity Labs, we don’t accept the status quo. We’re debating, experimenting, researching, teaching, and collaborating on new ideas to help people live better financial lives. We have dedicated cross-functional teams that operate like start-ups but have the backing and resources of Fidelity to ensure that we are able to focus on the things that matter. Using a combination of good old-fashioned ingenuity, and innovation methodologies, our startups take a customer-centric approach to problem solving, with a focus on rapid experimentation, and the permission to fail.

This opportunity is brought to you by Fidelity Labs.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.