Job Description:

The Role

Workplace Investing (WI) is seeking a Site Reliability Engineering (SRE) Observability Lead at Director level.

This is an exciting opportunity to join a passionate SRE Centre of Excellence (COE) team who are dedicated to providing a truly predictable customer experience. Under times of market volatility and high volumes, there is an increased expectation of a consistent service level. In WI, we strive to meet this expectation by building reliability into our ecosystem. This will be achieved though defining & implementing practices in Resiliency Engineering, Automation, Observability & Chaos Testing while also engraining a proactive Reliability Culture that thinks reliability first design.

We are seeking an energetic, results focused Observability Lead (OL). As an OL, you will be responsible for the devising & implementing WI’s Observability strategy covering metrics, tracing and logging across our WI wide application portfolio (onPrem and Cloud). You will be a thought leader in devising ways to proactively monitor our systems health & rapidly diagnose and recover when incidents do occur.

Key areas of focus for SRE COE include: Developing an E2E resiliency Framework and toolkit, developing a WI wide Observability & Chaos testing strategy, assessing existing systems for vulnerabilities, being proactive in building in reliability to new development initiatives, reviewing E2E pipeline and defining reliability gates, building a culture of reliability engineering within the WI teams.

The Expertise and Skills You Bring

Required:

Proven experience in implementing advanced observability practices and techniques at scale.

Experience building and operating log aggregation, tracing, metrics aggregation, and alerting systems that aid in diagnosing and understanding what is going on in complex hybrid deployment models.

Experience working across E2E Customer Transactions (multi app, multi technologies, multi deployment models)

Possess an automation mentality to drive scalable Observability approaches

Proven ability to research new areas and provide thought leadership on Observability for needs now and into the future.

Experience influencing cultural changes across a large organization and large number of squads.

Experience with onPrem and Cloud deployment models.

Results focused – ability to coordinate observability activities and drive work to completion at pace.

Ability to articulate the value of efforts

Ability to work closely with architects, operations, and technical teams to drive best possible observability solutions.

Ability to collaborate with other Observability experts across Fidelity to share best practices and influence direction.

Experience with Jenkins, CI/CD pipelines and methods.

Preferred:

Experience in AWS/Azure preferred

Experience with Datadog, Prometheus and Splunk are a plus

Operations of a SaaS Service a plus

The Team

You will join the WI Site Reliability Engineering Centre of Excellence.

The COE has a number of key workstreams, with passionate associates leading the development and implementation of SRE capabilities.

You will have accountability for delivering strategic change across a diverse set of applications, technologies and teams.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.