This role is advertised externally as Director – Package & Cruise, however the successful candidate will have an internal title of ‘Domain Owner – Package & Cruise’

TUI Group is the world’s number one integrated tourism business. Package & Cruise Domain is a global team within TUI technology responsible for the Package & Cruise products’ e-commerce technologies across all holiday products and all TUI regions. This includes development of new capabilities and features, and ongoing enhancements based on the agreed business roadmap and key priorities for all regions as well as operation and ongoing technical/ platform improvements of the relevant technology stacks.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

The Domain Owner/Technology Director, Package & Cruise, as a senior leadership role in the Engagement Master Domain, has an end-to-end responsibility for the leadership of a number of cross-functional delivery teams looking after the technology stack and platforms powering the Package & Cruise product and for overseeing the design, creation, delivery and operation of a range of IT-travel products and solutions across multiple markets in line with business priorities. Working in close collaboration with business stakeholders the Domain Owner/Technology Director has a shared responsibility for the overall business outcomes for their area including a set of strategic OKRs and KPIs.

 

ABOUT THE JOB:

As a Domain Owner/Technology Director Package & Cruise you will be responsible for the leadership of a global team of technology experts and for overseeing product delivery, technology roadmap and software delivery lifecycle for new and existing e-commerce services and solutions in the Package & Cruise space across the Group. In addition, your role will also entail leadership of B2B/Retail and Servicing/Customer Account e-commerce technology teams across all holiday products as well operation and enhancements of the existing web technology stack in the Central Region. In your role, you will be setting the strategic direction, technology strategy and delivering capabilities for the Package & Cruise domain. You will be driving and defining advanced delivery and engineering practices, standards and methodologies for technology and service delivery.

Your key responsibility is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together, and feeling engaged and supported. You will be responsible for motivating and leading an international team of 150+ people, typically delivering multiple large-scale initiatives simultaneously with budgets in excess of €15m.

You will focus on continuously improving ways of working within and between teams and improving cross-team collaboration and engagement across IT and Business communities. You will manage relationships with key partners and suppliers and secure that 3rd party deliveries are completed in line with business needs and in accordance with the domain technology standards and strategy.

You will maintain a strong understanding of the bigger picture, think ahead and understand the overall business strategy and you will use these insights to shape people, delivery and technology strategy for your area. You will actively support DevSecOps approach to building and releasing features whilst constantly optimising the delivery of business value at pace. You will ensure we have the delivery capacity, capabilities and team culture to deliver business outcomes sustainably and with the right level of quality from the outset. You will have a full budget and cost responsibility for your domain in terms of delivery and operating costs for your teams including budget planning, cost management and cost tracking and, in collaboration with Heads of Technology and Heads of Product, you will strive to continue to improve delivery and operational efficiency.

You will have a strong background of leading cross-functional, diverse, technology teams (onshore and near/offshore) in an international context, working with senior technology and business stakeholders and managing large-scale, cloud-based technology stack. You will advocate and advance modern software development practices and help develop and evangelize great engineering and organizational practices across the domain.

Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

WHAT WE ARE LOOKING FOR:

• An experienced authentic, visionary servant leader with passion for technology.
• Well connected outside of the business, bringing external and progressive thinking to drive the capability forwards
• Proven track record in business and technology transformation
• Able to successfully navigate and manage complex, global portfolios
• Understanding emerging technologies and the opportunities they bring
• Strong experience in defining and executing technology vision and strategy in a global context
• Passionate about software delivery practices delivering business value and driving continuous improvement
• Strong experience delivering and operating cloud-native (AWS) digital products and services an agile development environment (preferably in the e-commerce space) at pace and at a global scale
• Customer focused with passion for operational excellence
• Experience in leading, coaching and mentoring software engineers and other technology roles from different cultural backgrounds
• Quality mindset, delivering high quality products and supporting others to achieve and maintain a high standard
• Systems thinker with a strong understanding of business needs and ability to manage a range of priorities and delegate effectively
• Great communicator and facilitator comfortable working across organisational and market boundaries and managing senior stakeholders; able to disagree, yet align
• Good grasp of experience with the respective tech-stack (e.g. cloud technology, design patterns, micro-services and / or CI/CD and DevSecOps as well as operational (SRE) principles and practices)

ABOUT OUR OFFER
 

• Competitive salary
• Pension scheme and life assurance 
• Generous holiday entitlement & holiday discounts
• Forward thinking ways of working
• TUI time off, purchase of additional holiday entitlement
• Excellent rates with foreign exchange and discounts with retailers