At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Executive team your strong leadership skills, engaging interpersonal skills and passion for service excellence will ensure that guest expectations are consistently exceeded.Summary of Responsibilities:Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues• Demonstrate Fairmont core values in all interactions• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits• Assist in the preparation, presentation and subsequent achievement of the hotel’s annual Operating budget, Marketing & Sales Plan and Capital Budget• Ensure full compliance to Hotel operating controls• Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures• Actively involved in the recruitment process of leadership positions within the operating departments• Motivate, lead, coach, and manage all aspects of team members’ performance• Perform as a senior member of the Revenue Management Team• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).• Perform any other duties, tasks, and assignments as required.

Qualifications:

• At least 5- 10 years experience as an Executive Committee member of an international luxury hotel brand is required• A background both in a senior Food & Beverage role and a senior Rooms Department is required• International experience within a luxury hotel brand is a requisite for this post as is direct supervision of luxury hotel operations• A Graduate degree in business or hospitality management or a related discipline is required. Candidates demonstrating continued Professional Development are preferred• Demonstrated understanding of Market Metric performance parameters and the ability to read and understand the Revenue Management Technology reporting is required• Demonstrated knowledge of FRHI core programmes, systems and platforms• Demonstrated knowledge of budget planning and financial controls is required• Experience leading multi-jurisdictional teams to coordinate high profile world class events and the ability to consistently meet the needs of VVIP’s is strongly preferred• Demonstrated ability to effectively interact with ownership and their representatives, corporate management, guests and colleagues at all levels is required• Demonstrated leadership and coaching skills with the ability to develop highly motivated teams• Demonstrated strong problem solving skills and the ability to work well under pressure in a fast paced environment is a requisite for this post Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities