Job Description:

The Director of Engineering – Service Personalization role brings skilled expertise as an Engineering thought leader and partner to aligned product management teams, providing engineering leadership, fostering a vibrant community of growth, development, and continuous improvement across skillset disciplines.  This multi-faceted role is critical to the development of customer-centric solutions founded on progressive engineering principles and disciplines. We seek a seasoned Engineering Leader to join the Personalization organization and this Engineering Leader will lead the engineering team aligned to deliver the personalized service experience across multiple channels.

The Value You Deliver

Progressive Engineering Leadership:

Provide Engineering expertise, thought leadership and consulting across Product Management, Engineering & Human-Centric Design disciplines.

Provide technical and functional oversight with product management teams to ensure we are building the best products, platforms, and experiences for our customers.

Work collaboratively with your squad leaders to prioritize technical efforts and provide input on product features and capabilities.

Collaborate with architecture and Platform Engineering teams on setting technical direction and ensure alignment with our technology strategy.

Ensure engineered solutions address scale, reuse, and high availability requirements by leveraging platforms and established best practices.

Accelerate & increase efficiency by continuously improving engineering & operations practices.

Engage as a Subject Matter Expert, staying abreast of and contributing to external industry trends, advancements, and innovations in technical areas of expertise.

Engaging Engineering Leadership:

Create and promote the vision, roadmap, and expectations for your Chapter to achieve engineering excellence in all results.

Define and execute a workforce plan to attract, hire, build and retain the optimal skills for your Chapter.

Responsible for decision making across the Chapter on standards, resources, and overall direction of work through proactive partnership with your Group Chapter Leader, Chapter Leaders, and Product Area Leaders.

Collaborate with your Group Chapter Leader to plan for and provide the skilled talent needed to ensure squads have the right expertise, at the right time, to get work done.

Facilitate learning at scale to promote skill, career, and development growth for chapter leaders and chapter members.

Maintain and share knowledge and expertise on the evolving needs of customers, internal and external markets, and industry trends and changes across our chapter community.

Support Chapter members regarding any cross-domain or cross-product area work.

As the direct reporting manager for chapter members, you will be responsible for talent reviews, performance reviews, compensation decisions, goal setting, career development, and top talent recruitment practices.

Advance Diversity and Inclusion through promotion of inclusive hiring practices, mentoring, and coaching.

Ensure consistent deployment patterns are used across the Chapter and align with Chapter Area engineering guidelines.

The Skills and Expertise You Bring

10+ years of functional experience in product management, technology and/or business, with a high level of agile, analytical, and coaching skills.

Expertise in building personalization and recommendation solutions through AI/ML

Experience building highly scalable analytical applications using Messaging/Streaming Technologies (AWS SQS, SNS, Kinesis/Kafka), Relational and NoSQL database (AWS RDS, Cassandra, Elastic search, Graph database), RESTful APIs, in-memory and ETL/ELT technologies.

Keen understanding of event-driven, microservices architecture, modern software integration patterns and software engineering principles.

Advanced level of knowledge of multiple disciplines and experience with multiple BUs, functions, products, and/or processes is required.

Deep understanding of agile and strategies for maximizing the effectiveness of the methodology through best practices, coaching and continuous improvement.

Proven track record, inspiring the creativity and innovation of your teams, creating a culture of inclusion, experimentation, exploration, and continuous learning.

Ability to collaborate across business units, with peers and leadership to ensure chapter objectives, KPI’s and standards are aligned.

Ability to attract, hire, build and retain a pool of diverse, talented chapter members with the skills needed to execute today and in the future.

Ability to effectively connect with and influence all levels of the organization and motivate change.

Ability to negotiate and influence for favorable outcomes even at the most senior level.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.