Job Description:

The Role

The Enterprise Infrastructure & Operations Strategy, Planning & Product Enablement team is looking for an energetic and agile/lean Director of Program Management. This person is responsible for delivery of large, complex programs that directly support Enterprise Infrastructure & Operations (EI&O) key objectives for innovation, modernization, stability, and resiliency of our service offerings. The Director of Program Management is a leader who facilitates program-level processes and execution, provides visibility, drives iterative progress through influence, mitigates risks, and raises impediments. This person will thrive in a fast-paced environment, working with and leading work across technical product areas to deliver on complex program-level initiatives. This agile program leader is someone who brings a passion for orchestrating innovative solutions, fostering engaging experiences, and delivering high business value outcomes for our customers.

The Expertise and Skills You Bring

Bachelor’s Degree required, CSM, CSPO, and PMP certifications a plus

At least 10 years of program management, organization, presentation, and business analysis experience working in a dynamic business environment

At least 5 years’ experience in Agile Program Management

Seasoned leader with outstanding interpersonal and communication skills, as well as experience presenting to senior executives.

Critical thinking, problem solving, and working within ambiguity

Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms, ceremonies, and supporting the overall program team’s performance and efficiency

A track record of effectively working across technology, business, and operational functions at an enterprise level

Shown success cultivating partnerships, influencing effectively, and delivering solutions which result in mutually beneficial outcomes

Ability to acquire, synthesize and interpret program and project data into executive themes and storylines

Ability to adapt well to change in direction and priority in an agile/lean environment

You encourage and enable agile ways of working and take a continuous improvement approach

Solid understanding of the following Agile tools is preferred: JIRA, Tableau, FlowMetrics, JIRA Align, & Agility Health.

Provide business vision and guide IT programs with a focus on customer impact

Work closely with Product Area, Squad/Chapter Leads, Scrum Masters, and other team members to help ensure that strategy and execution are aligned.

Work with team to deliver incremental objectives and to help ensure strategy and execution alignment.

Facilitate frequent cross team events to ensure teams are in sync

Help manage and track both key dependencies and technical impediments impacting the program.

Ability to assess and integrate new information and requirements into plans seamlessly

The Team

In today’s environment of fierce competition and fast paced innovation, Enterprise Infrastructure & Operations is focused on continuously improving our services and capabilities for our customers in order to stay competitive. To contribute towards that goal, efficient communication and agile delivery of large-scale programs and projects throughout EI&O is essential. In this role, your work will have a direct impact on the success of these key initiatives. The Director of Program management will be a member of our team, defining and orchestrating the delivery of technology and process improvement efforts crafted to move Fidelity forward in this space.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.