Core Responsibilities:

• Digital Strategy: Direct the strategy, design, and delivery of a customer-centric, high-quality digital platform to improve the customer and employee experience. Understand customers’ digital needs and ensure Ingredion develops its digital capability to successfully accelerate sales and customer satisfaction. Streamline processes and optimize resource deployment to improve pipeline yields and drive seller productivity.
• Change Management: Collaborate and influence cross-functional partners to break down barriers and deliver solutions with speed and agility. Develop and maintain a system of learning within the team to continuously better service the customer. Provide leadership and coaching to a cross-functional Go-To-Market team to consistently deliver ambitious growth targets.
• Profitability: Run and manage the DSEC as a profit center with disciplined management of key performance indicators such as Loyalty (Net Promoter Score), Revenue Growth, Opportunity Management, and optimizing profitability through the Cost-to-Serve segmentation model. Enhance sales performance through expanded use of digital and social processes and capabilities. Identify, research, and analyze customer pain points and needs. Build user cases that quantify cost/benefit analysis and forecast adoption to estimate ROI. Integrate the Global eCommerce strategy and knowledge of software capabilities to sell core products online.
• Team management: Accountable for recruitment, performance management, retention, skill-enhancement, training, and succession planning.

Qualified candidates will have:

• Bachelor’s / master’s degree; MBA is a plus
• 5 - 10+ years of sales / key account / customer service experience with familiarity of customer engagement digital platforms (i.e., Salesforce)
• Experience in digitally enabled business process transformation
• Proven change management experience in a complex matrix-built organization
• Previous background in B2B e-commerce is highly preferred
• Demonstrated digital and business acumen
• Attention to detail with the ability to organize, prioritize, and multitask effectively within a fast-paced, rapidly changing environment
• Solutions oriented mindset