Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

This is a director-level position offering the opportunity to create and influence a new post-sale operations philosophy for Adobe’s Digital Experience business. This role is a key leadership role in a critical growth go-to-market team within North America.

This opportunity, led by the right individual, will result in go-to-market operations that could be adopted for all of Adobe’s business. While supporting via dotted line to an organization of 60-70 people, the core responsibility will be to drive operational excellence and consistency across five Adobe Digital Experience solution pods.

A description of the day-to-day activities of the team influenced by your work will be:

• Getting value from the solutions they bought

• Renewing their contracts

• Expanding their usage of current and new Adobe Digital Experience products

• Acting as overall relationship owners of those accounts

• Setting the bar of excellence on how best to manage day-to-day relationships of 650 North American customers.

The focus in this customer segment is to build a volume and velocity business that can help our customers grow their business by growing their Digital Experience solution footprint.

Key to this role is an approach that realizes success by leading through others. This person will be passionate about building a positive team culture focused on multiplying the skills of the individuals on the team to help our customers grow through the use of technology!

What you'll Do

• Mentor and lead first and second-line managers, who oversee the team of Account Managers (AMs) for Solution-Led Segment in a volume and velocity business

• Grow and develop a passionate, engaged team with an employee-centric and customer-centric culture

• Create a frictionless renewal methodology, making it easy for customers to stay with Adobe

• Create policies and procedures that empower the team to innovatively problem solve on a day-to-day basis

• Develop processes the team can use to know how, when, and where to drive customer issues

• Drive practices that ensure team success as the internal voice of the customer

• Govern the mentorship and empowerment of team members as they grow their customer skills

• Be opinionated and provide input to ensure processes, tools, and team responsibilities are optimized to build a volume and velocity business

• Identify scalable programs and initiatives to ensure that customers are getting value from the solutions they purchased

• Coordinate with your fellow leaders to ensure forecast alignment on renewals and upsell to quarterly targets

• Partner across the internal eco-system, working closely with peers across customer success, marketing, support, solution consultants, partners and professional services to improve the impact of the customer success team

• Build executive customer relationships with top accounts

What you need to succeed

• Experience managing or building high functioning Customer Success Teams

• Experience leading in a large organization (sales, service, or both)

• Ability to partner with other senior leadership to run cross-functional motions

• Solid track record forecasting RBOB renewal and new ASV

• Understanding and applying standard methodologies to support Adobe’s RBOB/Renewable BOB

• Experience with Digital Experience technology

• Proven success building positive team cultures

• Ability to work in a rapidly expanding and matrix driven environment

• Teamwork, good communication, and internal partnership skills are a must

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.