About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
To perform activities related to Non-Financial Transacting more effectively and efficiently by controlling operational risk, and to maintain high level of service quality in the most cost effective manner, compiling with group policy and legal rules and regulations, and monitor and deliver major improvements in Banking operations activities in order to achieve desired goals and objectives.
 
Key responsibilities include:

• Aware of all processes related to credit/debit card dispatching and aligning to Clients' requirements while adhering to the Bank's Operational Risk Framework ("ORF") and develop control measures to ensure processes are functional.
• Processing of CASA /CARDS amendments and functions related to CASA/CARDS maintenance and preparing client letters.
• Processing of CASA /CARDS/FD closures.
• Processing of CASA/CARDS deliverables related to accounts/cards opening and maintenance (signatures, SMS banking, e-statements and i-banking set ups)
• Processing of FD related activities.
• Processing of client Signatures in eSIGCAP system
• Processing of cheque book /Debit cards and all other functions related cheque books/debit cards.
• Perform duties of a custodian
• Customers, support units, counterparties to remove blockages, improve transaction flow, co-ordinate the implementation of change, and generally to facilitate the effective working of the team.
• Ensure that all inputs are in accordance with the Group Guidelines and within risk parameters using standardized procedures and processes to ensure that the best practices are always adapted and migrated.

Business Strategy, Operations & Infrastructure

• Continuously improve productivity and efficiency of operations and drive standardisation agenda for the business, maintaining rigorous cost and investment discipline across the business.
• Build a supportive culture in Non-Financial Transacting by installing the concept of both internal/external customers, maximize on service efficiency, and drive this process by establishing service level agreements with the operations and service functions and ensure delivery standards as per SLAs.
• Meet turnaround times as per the Service Level agreements/productivity standards and ensure that proper procedures are in place to monitor the braches to the agreed service standards.
• Work closely with the Retail Banking business product team to maintain rigorous cost and investment discipline across the business. Ensure appropriate prioritisation of issues around risk, control, investment, people, projects, and change management.

Risk Management

• Ensure there is a framework for effective management of operational risks in the transacting and servicing journey for Retail Banking clients and in compliance with applicable internal policies and external laws and regulations across our markets.
• Responsible to minimise operational loss and audit failures and ensure appropriate focus on issues and resolutions in collaboration with business risk management
• Ensure understand the Group compliance, zero tolerance policies and external regulations etc and strictly comply with these throughout Banking Operation's processing functions.
• To ensure you remain alert to the risk of money laundering and assist in the bank's effort in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staffs are trained in combating money laundering.
• To ensure zero tolerance on reconciliation, to provide accurate entries to all GL accounts relating to Non-Financial Transacting as per the financial policy.
• Understand and adhere to the Group compliance policies, procedures including Money Laundering and Group Code of Conduct.

Money Laundering Prevention Responsibilities

• Ensure awareness of clear lines of internal accountability and responsibility for Money Laundering prevention.
• Awareness of the suspicious transactions reporting lines and procedure.
• Ensure compliance with regard to anti money laundering/KYC Controls, SLAS is being implemented/ Returns and any breaches of compliance are promptly escalated to, Business Money laundering Prevention Officer and Legal and compliance

Regulatory & Business Conduct

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

People and Talent

• Act as a role model behaviour consistent with the Group's vision and values
• Foster team spirit and strengthen internal relationships to achieve One Bank objectives
• Encourage team spirit, strengthening internal relationships and actively involved in resolving any conflicts within the team.

Our Ideal Candidate

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations Management
   

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.