About the job

Summary

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.

Job description

The Challenge

Do you want to join the Governments Security team of the year, and be part of our Gold Standard security service?

An exciting opportunity has arisen to join our team as an Operational day working Manager!

An Operational Manager coordinates the planning, testing, and response to security/emergency incidents or concerns. They also provide informed recommendations on Security issues. Working in a modern, fast paced organisation you will manage a team of Officers and Supervisors within your geographical Area of Responsibility to deliver services to our customers requirement.

We are looking for someone who will implement and monitor standards across the AOR. You will ensure an outstanding level of service is maintained at all times. Quality leadership is key to success in this role: you'll tactfully empower and inspire your teams to do their best work while planning and managing rosters, ensuring compliance with policy, Customer requirements and efficient use of resources.

We offer a diverse, rewarding and exciting role with a positive and inclusive working environment. You will join friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent Security provision and Customer Service to our users.

We value and respect all our staff and the community we serve. We provide excellent staff benefits and a firm commitment to professional development together with the provision of numerous diversity and inclusion networks and well-being service.

You will work closely with client representatives and colleagues to investigate, understand and resolve problems. You will also carry out operational activities such as disciplinary and grievance meetings, mentoring and performance management.

You can view our YouTube video to see more about our work 

Responsibilities

Main Responsibilities

The key duties of an Operational Manager (OM) are as follows.

• To ensure the correct posture of physical and tactical resources to manage sites and maintain operational preparedness for security incidents, in line with local Joint Business Agreements/General Statement of Security Requirement (GSSOR’s).

• Oversee the management of resources, including people, and expenditure whilst ensuring a positive and inclusive working environment

• Lead Physical Security operations and set governance structures to appropriately meet the risk appetite, overseeing effective Physical Security to protect assets and people throughout the estate. Liaise with Unit Customers and Heads of Establishments on a regular basis about service delivery and any problems/issues arising. Following agreed prioritisation of tasks and risks

• Comply with relevant regulation and legislation

• Ensure all posts and tasks are risk assessed and Health and Safety policies and processes are followed at all times

• Liaise with Unit Customers and Heads of Establishments on a regular basis about service delivery and any problems/issues arising. Following agreed prioritisation of tasks and risks.

• Cooperating with other security providers at the Unit to provide a high-quality security service.

• Provide Head Office with returns when requested regarding staffing levels, personal case work, audits and weekly completion of PORT, recording achievement of tasks, overtime and other operational data.

• Ensuring National Security Inspectorate (NSI) compliance at all Units within your Area of Responsibility (AOR) auditing paperwork and processes and amending and updating local documents when required

• Reviewing rosters, Joint Business Agreements/ General Statement of Security Requirement (GSSOR’s) and Assignment instructions on an annual basis to

• Consulting with Trade Unions on local changes and building positive and effective relationships with all stakeholders.

• Carry out all MGS/MOD/Management training including Institution of Occupational Safety and Health (IOSH) to ensure effective understanding and management of Health & Safety within their Area of Responsibility (AOR).

Travel Requirements

Some Operational Manager roles may cover more than one site and require routine travel using official vehicles between Units. There will also be an expectation to travel in order to attend meetings, training courses or carry out Personnel case work at other locations throughout the UK.

Desirable Experience & Skills

A background, qualification or demonstrable interest in the delivery of site security and/or customer service will be an advantage.

This is a Fixed-term Appointment for 2 Years This post will therefore begin from your start date and end after 2 Years.

Therefore, you should be aware that when your Fixed-term Appointment at MOD comes to an end, you may (if you are an existing civil servant) become at Risk of Redundancy and be given Priority Mover Status, unless:

• the contract end date is met and honoured, for external employees who are not existing civil servants.

• an extension to your Fixed-term Appointment has been agreed.

• a conversion of the Fixed-term Appointment to a permanent role has been agreed.

• you return to your home department

• you are successfully redeployed into a suitable alternative post.

• you secure another Civil Service post through a recruitment process.

Permanent Civil Servants joining the Ministry of Defence (MOD) on a Fixed-term Appointment:

If you accept a Fixed-term Appointment with MOD, the preferred option is for you to transfer from your home department on a loan basis to ensure you can return to your home department at the end of the Fixed-term Appointment. Exceptionally, if a transfer on a loan basis cannot be agreed by your home department, you would transfer and become a permanent employee at MOD but on a Fixed-term basis. This will not affect your continuity of employment. If you face a redundancy situation at the end of the Fixed-term Appointment you will be treated as a permanent civil servant for redundancy and priority mover purposes only. You must have two years’ service to be eligible for redundancy benefits under the Civil Service Compensation Scheme.

MGS applicants are required to attend a medical appointment to undertake a colour perception eye test

Licences

Driving Licence, due to visiting other Sites for Meetings and to attend training Courses.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Working Together

We only ask for evidence of these behaviours on your application form:

• Leadership
• Managing a Quality Service
• Communicating and Influencing

Benefits

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

• Highly competitive Pension Scheme

• Free uniform

• 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service

• Ability to roll over up to 10 days annual leave per year

• In addition to 8 public holidays per year you will also receive leave for HM The Queen’s birthday

• Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments

• Special Paid Leave for volunteering up to 6 days a year

• Enhanced maternity, paternity and adoption leave

• Employee Assistance Programme to support your wellbeing

• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

Learning & Development

• Professional and Personal Development of skills

• Access to thousands of training courses through Civil Service Learning, some free or paid by DIO

• Ability to obtain industry recognised qualifications supported by DIO

DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:

• Meaningful, purposeful work

• The ability to learn and grow

• The right opportunities and resources

• To care about your wellbeing

• To feel valued and included