We currently have an exciting opportunity to join Waitrose, mobilising a new Shopping Journeys Product Team and leading on an exciting new strategic initiative.

Our Shopping Journeys’ Product Teams focus on optimising and innovating end to end shopping journeys, services and propositions. They focus on identifying and solving real customer problems that will result in a step change in the customer experience and differentiate us in the market.

Within the scope of the role, you will have a deep understanding of the customer journey and will work closely and collaboratively with business matrix teams to identify pain points and opportunities end to end and across all channels. Working within a cross-functional product team you will further explore customer problems, opportunities and propositions using an experimental and outcome based approach to product development.

Why do our Digital Product Owners love working for us?

 

No two days are ever the same in the world of Omnichannel retail, we are on a mission to reignite the joy of shopping. You will play a key role in shaping the future of Waitrose  as a truly digital organisation working on Propositions, Solutions and Capabilities to deliver the Partnership’s vision. We are a vibrant, spirited, multi functional and matrixed team of Product Specialists, Designers, Engineers and Analysts working collaboratively to deliver ambitious Omnichannel plans.

 

What will you be doing?

 

- Developing the vision and strategy for their product(s) that delivers the Waitrose Online Strategy, ensuring the product vision is shared and agreed across multiple teams and stakeholders

- Ensuring you have a deep understanding of the business, the role your product plays and associated constraints

-Developing a deep knowledge of your market and industry in which we are competing (key trends, consumer behaviour & expectations)

- Becoming an undisputed expert on your product and customer through continuous qualitative and quantitative analysis

- Working with the business to discover and evaluate opportunities, determining what gets built and delivered to customers

- Integrating, leading or commissioning service design, UX research and market analysis to build clear hypotheses and benefits cases to ensure prioritisation decisions are justifiable

- Being accountable for the success of the product, by ensuring the team and business are focused on the hypothesised outcome and the customer problems that need being solved

- Using trends to deliver dramatically improved products and customer experiences

- Leading and supporting multi-disciplined, cross-functional team(s) to deliver exceptional customer experiences through clear communication and effective articulation of outcomes and goals for the Product

- Creating compelling communications and opportunities for stakeholders to engage and input into  the teams’ discovery, design and delivery activities 

- Driving for continual improvement in team performance and encouraging the development of self and others, cultivating a collaborative and motivated team environment.

What you’ll Have 

Demonstrable experience of:

• Product Ownership / Management 

• Delivering measurable business and customer value 

• Forming & growing new teams (within Product and across the business)

• Working within cross functional matrix teams to assess end to end, omni customer journeys

• Leading collaboration between different delivery functions to succeed in a matrix management environment

• Working within multidisciplinary development teams throughout the full product lifecycle

• Using industry recognised techniques and tools for Product Discovery, Prioritisation, Design and Delivery

• Being the advocate of Product ways of working, selling in the benefits to the business and coaching people on how to adopt techniques 

• Writing user stories and acceptance criteria

• Using A/B and multivariate tests for learning and commercial impact analysis

• Using quantitative data to inform prioritisation, success criteria, evaluation and decision making

• Using qualitative techniques to understand customer pain points and validate solutions

• Using market research and service design techniques

• Creating OKRs and defining customer problems

• Agile ways of working (Kanban, Scrum)

• Complex stakeholder management

Knowledge

• Architecture and development technologies (foundational)

• Software development lifecycle and path to live

• Product Management Best Practice

• UX / Service Design

• Conversational understanding of technology industry trends (e.g. micro services)

Skills / Attributes

• Intellectually curious and quick to learn

• Passion for using new technologies to solve customer problems

• Creative thinking (outside the box) to solve business problems

• Persistence - using compelling evidence and compelling communication to build relationships to identify customer centric solutions

• Passionate about product solving customer problems

• Highly numerical/analytical with strong data analysis skills

• Team Leadership 

• Exceptional communication skills

• Exceptional organisational and analytical skills

• Excellent numeric, analytic and communication skills