Digital Product Manager –Wealth and Insurance, UK Digital Bank

London based

 Some careers grow faster than others.

 If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 Digital is one of the growth priorities for Wealth Personal Banking, and is an essential component of the WPB strategy. 

 As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

 We have a rare and very exciting new opportunity for an experienced individual to join this team in the role of Digital Product Manager.

 As a Digital Product Manager, Wealth and Insurance (W&I) you will be responsible for the delivery of WPB’s digital capabilities including products and journeys. Working with Group and Digital Product Management to define the digital expression of the WPB propositions, the role holder will then work with the Global technical stakeholder groups to ensure the timely delivery of these features and products across multiple systems.

Your responsibilities will include: 

• Ensuring HSBC digital pipeline resources are focused on the W&I solutions that are “needle moving” for the customer and / or give HSBC a critical competitive advantage. 
• Expediting complex projects through the creation of a central point between business requirements, compliance and technical functions which facilitates the navigation of multi- pronged projects through the complex HSBC legacy systems.
• Developing an expert knowledge of W&I in order to influence various areas of business and adjust strategic direction accordingly. 
• Working in conjunction with third parties where applicable to deliver and manage new solutions.
• Seeking continuous improvement in people and process.
• Blending a “customer first” ethos and using customer insight to support the move to a global operating model for ongoing customer experience, driving good conduct and increasing customer loyalty, advocacy and retention.
• Manage and escalate risks and issues relevant to activities allocated as appropriate
• Scope, design & create customer journey maps
• Drive & execute improvements from customer journey recommendations.

Qualifications

To be successful in this role you should meet the following requirements:

• Demonstrable experience in the full lifecycle of digital delivery
• Experience of running an agile delivery.
• Experience in managing a product management platform/journey
• Understanding and experience of applying UX design methodologies.
• Experience in a delivery driven role i.e. project, programme, product management.
• A successful track record of managing 3rd party vendor relationships
• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same 
• Experience of creating and deploying comprehensive business or operating plans which consistently deliver desired results
• Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery.

The base location for this role is London.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500

Job Field

 : Branch and Retail Banking

Primary Location

 : Europe-United Kingdom-Greater London-London

Schedule

 : Full-time 

 : 

Job Posting

 : 29-Sep-2021, 15:38:54 

Unposting Date

 : 21-Dec-2021, 04:29:00