The Monatair Bureau Service offers our clients a way to Collect, Enrich and Analyse Social Media Data from a variety of channels. Your role will be to bridge the gap between the data that is collected, dig through the noise, uncover the insight and provide the final Advise step.

Job title:

Digital Media Account Manager

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

A great new opportunity for Digital Media Account Manager!!

Description of your role – This is predominantly an account management role providing support and guidance to our Monatair Bureau Service customers. You will be focusing on extracting insights from our Social Media Analytics product. You will be creating reports and presenting insights to clients. This will involve giving your recommendations on how they can meet their objectives and solve customer problems. You will observe and learn from our Clients’ competitors and advise on their Social Media Strategy based on your experience in this field.

What you’ll be doing:

The role consists of the following but not limited to:

• Consult with clients
• Identify opportunities for new data sources and integrations
• Working with clients to drive their agenda and understand customer direction
• Building key relationships with Clients face-to-face (currently online) to ensure knowing their requirements
• Analyse Social media and create reports
• Be able to keep detailed notes of all meeting with Clients and actioning them

What we’re looking for:

• Experience in using Social Media Analytics and Management like Brandwatch, Sprout Social and Hootsuite is beneficial but not essential
• Experience in Presenting
• Have knowledge in data Visualisation
• Be able to create reports
• Able to translate client requirements by listening, unpacking problems and providing solution

Skills and Competencies:

• Good communication skills (verbal and written)
• Good attention to detail
• Power BI experience would be preferred but not essential
• Good knowledge of IT packages i.e., Excel, PowerPoint, Word

About Capita Consulting

Capita Consulting is an exciting new challenger business that partners with customers to transform their companies using digitally enabled technology.

With offices in London, Newcastle, Manchester and Edinburgh, the business – part of the wider Capita plc is supported by 250 analytical and technical consultants and a wealth of industry expertise across Government, Infrastructure and Financial Services. As this innovation led business continues to grow its footprint, we’re excited to play an ever-more important role as its data and analytics experts.

What’s in it for you?

• A competitive salary £30,000 - £40,000
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme ...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.