Be part of a small team of innovators with a big impact. Developing digital prototypes, minimum viable products and demonstrations utilising cloud resources including AWS, Twilio and Azure.
Over the past 12 months the team has worked on Conversational AI, Customer Support Avatars, Amazon Alexa Skills, Password-less Authentication, WhatsApp for Business, Cloud Contact Centre design, Facial Recognition, NLP, Social Media Analytics, and leveraging data from API’s.
What you will do:
Your experience will include:
About Capita Customer Management
At Capita Customer Management, we’re transforming customer experiences. Our expert teams handle more than 100 million customer conversations every year across phone, email, web and more. We’re partnering with clients like O2, Volkswagen Group, British Gas and RSPCA and have 19 contact centres across the UK, India, Poland and South Africa. Join us and discover better as you find new ways to delight customers.
What’s in it for you?
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you will do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Job ID: 4886
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