Be part of a small team of innovators with a big impact. Developing digital prototypes, minimum viable products and demonstrations utilising cloud resources including AWS, Twilio and Azure.

Over the past 12 months the team has worked on Conversational AI, Customer Support Avatars, Amazon Alexa Skills, Password-less Authentication, WhatsApp for Business, Cloud Contact Centre design, Facial Recognition, NLP, Social Media Analytics, and leveraging data from API’s.

What you will do:

• Disrupting the status quo through innovation
• Work collaboratively and iteratively to develop working POC’s and demonstrations.
• Working with established software vendors and start-ups to shape use cases and bring bleeding edge innovation and thought leadership to our clients.
• Working closely with Sales and Account management teams, clients to identify opportunities for innovation and improvement.
• Being technology agnostic, finding and using the right tool for the job
• Demonstrate our work in client events that we manage and host from our state of the are digital studio
• Fail fast

Your experience will include:

• Demonstrable experience working with cloud services from at least one of AWS, Google Cloud, Azure, Twilio.
• Working knowledge of databases (SQL, DynamoDB, Mongo)
• Working knowledge of Web technologies, Microservices and APIs
• Experience developing Prototypes, Minimum Viable Products or Proof of Concepts
• Demonstrable experience in automation scripting (Bash, Python or Powershell)
• Development workflow knowledge including version control (Git/GitHub)
• Sound knowledge of GDPR and managing personal data.

About Capita Customer Management

At Capita Customer Management, we’re transforming customer experiences. Our expert teams handle more than 100 million customer conversations every year across phone, email, web and more. We’re partnering with clients like O2, Volkswagen Group, British Gas and RSPCA and have 19 contact centres across the UK, India, Poland and South Africa. Join us and discover better as you find new ways to delight customers. 

 What’s in it for you?

• A competitive basic salary.
• Remote based/Homeworking
• 23 days holiday (rising to 27) with the opportunity to buy extra leave 
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.  

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.