Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.   

In a world being driven by disruptive technological change, Digital Advisors bring the business insights that make this disruption accessible to business leaders. 

A Digital Advisor Manager’s team of DAs brings expertise, commitment and resources to drive a program of change to build a company’s digital business. They develop a team who guides organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams connecting them to unique perspectives and constructive disruptions that inspire them to drive the future story of their business together with Microsoft and the Microsoft ecosystem  Digital Advisor Manager leads a team of Digital Advisors that engage customer to co-create, accelerate, and deliver a digital transformational journey built on deep customer knowledge and empathy. Digital Advisors guide customers through the three elements of the digital transformation journey - strategic, technical, and cultural so that customers can continue to innovate on their own 

The Digital Advisor Manager is a Key Customer Transformation role in demand generation in partnership with Account teams.  The focus of the Digital Advisor Manager role is to enable their teams to lead the customer’s vision and journey, manage the program of change and CXO/BDM relationships, lead culture and innovation set-up, and support ongoing innovation. 

 The role could be located in Austria and Switzerland.

Responsibilities

Digital Advisory Services  

The Digital Advisor Manager enables the team of Digital Advisors to transform the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the Digital Transformation (DT) program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.  

Change Leadership and Adoption  

Lead, support and coach a team of Digital Advisors to bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure the team drives a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer leading to ongoing commitment with Microsoft and consumption of our cloud services. Measure business progress and take executive decisions rapidly to support your team.  

Be an Microsoft Customer Transformation Role Model  

Manage team operations including resource and capacity planning, profitability, people metrics, and expenses. Work across sales, operations, finance, HR, product groups. Track and drive exceptional performance in all areas, including wins, renewals, hiring, onboarding, mentoring, customer satisfaction and delivery of quality customer deliverables. Ensure the team invests in career development whilst rewarding the desire to constantly improve and acquire new skills. Coach teams to be recognized as innovators with strong storytelling abilities to inspire a growth mindset  

Business to Technology Strategy  

Drive the value proposition of a digital transformation strategy and lead local thought leadership events to drive executive engagement. Contribute to the adoption of good practices across both the team and the worldwide organization. Create account plans and participate in joint account planning with sales teams, Organize and lead sales pursuits, directly or in supporting capacity, regularly review opportunities. Plan and execute engagement renewals. Prepare DAs for effective pre-sales. Coach them through opportunity development.  

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 6+ years strategy and/or technical consulting, consultative selling with strong track record of driving customer outcomes that become reality.

Previous experience as people manager. 

Significant experience working with the BDMs and/or for top technical and business consulting firms, including people management, business development, sales management, operations management, and driving delivery excellence

Understanding of current and emerging Digital Solutions, and experience managing technology-enabled business transformation within one or more industries (i.e. Automotive, Financial Services, Retail, Manufacturing, Public Sector).

Proven talent driving teams for performance, growth and delivery of customer satisfaction

Thought leader with executive presence, including ability to hold CXO and BDMs level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills