Job summary
The India Transport Execution Support Team is looking for a Support Engineer who will join the team to automate manual configuration deployment protocols to support Transportation Systems for India.

Amazon’s transportation systems get millions of packages to customers worldwide from checkout to shipment tracking to delivery. Our systems team owns the input for the services that handle thousands or requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, maintain business rules for millions of unique products, and improve experience for online shoppers while optimizing the network to eliminate excess cost. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build a transportation network that scales the business, leads the industry through innovation and delights millions of customers worldwide.

Your problem resolving and automation skills will benefit customers directly, insuring Amazon able to meet all its commitments to our customers. Primary responsibilities include automate deployment workflows, troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

BASIC QUALIFICATIONS

• Experience scripting in modern program languages
• 4+ years of development or technical support experience
• Experience in Unix
• Experience troubleshooting and debugging technical systems

• B.S. in Computer Science or a related field.
• 2 or more years' overall development/technical support experience.
• Object oriented development experience in C++ and/or Java.
• Experience in UNIX/Linux operating system.
• Experience in database architecture and perform SQL queries.

PREFERRED QUALIFICATIONS

• Other desired technical skills include Perl, Ruby, Python
• Proven ability to troubleshoot and identify the root cause of issues.
• Demonstrates skill and passion for operational excellence.

In joining our team, you'll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the exciting opportunity to be part of a fast-paced and growing technology company.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation