About the job

Summary

We are currently looking for an experienced Deputy Director to join our Digital and Service Design Team within the Technology, Digital, Data and Delivery Group.

This is a full-time opportunity, on a permanent contract basis. The role is based in Canary Wharf, London or South Mimms, Hertfordshire. We are actively considering the addition of alternative locations during 2022. Please be aware that this role can only be worked in the UK and not overseas. Informal hybrid working arrangements may be available as agreed with the line manager.

Who are we?

The MHRA is transforming to be a world class regulator through making the right benefit risk judgements and delivering the right outcomes for patients. We have an exciting opportunity in our Technology, Digital, Data and Delivery team (TD3) group for an inspiring leader to join us as Deputy Director, Digital and Service Design. You will significantly contribute to the group’s objective of ensuring our scientists, inspectors and all of our staff have the tools they need to deliver the very best services we can to continually improve outcomes for patients.

The Digital and Service Design group delivers a number of services through its practice-based model including Digital Product Management, Customer Engagement, Change Management, Service Design and Business Analysis to the Agency and the substantial change portfolio.

Job description

We have been steadily growing our teams in this area and the successful candidate will now take this to the next level as we embark upon a patient-centric transformation within the Agency. You will be responsible for the customer experience for the division’s services and accountable for the customer satisfaction metrics across all aspects of our services. Providing an organisation wide service, you will develop new product management roles, responsibilities and processes, moving from waterfall project and programme approaches to more product based agile ways of working.

In addition, you will be accountable for ensuring that our customers are engaged, understood and ideas taken through to realisation, educating service managers in using new approaches and analysis to continuously improve their services.

Responsibilities

With a demonstrable track record of inspirational leadership and working collaboratively at a senior level and the ability to think and deliver strategically, the successful candidate will be able to act decisively and effectively from day one in the role. You will have a history of bold and decisive decision making and be able to evidence your ability to deliver change and improvement at a senior management level.

Suitably qualified, you will have well-developed and in-depth knowledge of the Technology environment in which the role delivers, a good understanding of the wider digital economy and advances in technology and how these impact and have substantial experience of meeting the needs of users across a variety of channels.

Benefits

We offer a range of benefits aimed to support your lifestyle, wellbeing and professional development including:

• A working environment that supports flexible working options

• 25 days annual leave increasing to 30 with service

• Season ticket loans

• Subsidised gym membership

• Commitment to professional development

• Access to shopping discounts through the ‘Mylifestyle’ employee benefits portal

• Access to learning and development tailored to your role

• A working culture which encourages inclusion and diversity

• A civil service pension

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

The selection process:

We use the Civil Service Success Profiles to assess our candidates, find out more at www.gov.uk/government/publications/success-profiles.

• Online application form, including a statement of suitability of no more than 2000 words.

• A staff engagement exercise – discussion with a panel of staff.

• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the statement of suitability provided. You can view the criteria for this role in the job description.

If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.

Closing date: Wednesday 19th January 2022

Staff Engagement Exercise Date : Monday 24th January 2022

Interview Date: Monday 31st January 2022

If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Mira Mepa, Head of Recruitment and Operations, Mira.Mepa@mhra.gov.uk.

If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk

info@csc.gov.uk

Civil Service Commission

Room G/8

1 Horse Guards Road

London

SW1A 2HQ

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals