At Amazon we're working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are establishing a group of delivery station based customer service associates that enable real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages and how Amazon is resolving potential delivery issues affecting them.

As a Delivery Station Liaison, you will be responsible for:

• Communicating with customers directly via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Exuding patience and ownership with each customer
• Resolving conflicts and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing a grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible, Full Time schedule (40+ hours per week)
• Performing the following tasks, with or without reasonable accommodation:
  • Carry, lift, push and pull up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

BASIC QUALIFICATIONS

Basic Qualifications

• High School or equivalent diploma
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

Preferred Qualifications

• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age